School Customer Success Manager

About the Role: At Newsela, we take authentic, real-world content and make it instruction-ready for K-12 classrooms. As a School Customer Success Manager, you will operate like the CEO of your book of business, managing 150–300 accounts with urgency, focus, and accountability to drive measurable outcomes across retention, adoption, and expansion.

What You'll Do

• Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes.
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum.
• Lead renewal strategy and execution, reducing risk and securing long-term partnerships.
• Identify and drive expansion opportunities in partnership with Sales.
• Maintain accurate forecasting, planning, and execution tracking using tools like Salesforce, Gainsight, Gong, and Salesloft.

What You Bring

• 2+ years of experience managing a large or high-volume portfolio of accounts.
• Proven success owning renewals, retention, or expansion targets.
• Strong prioritization skills and a data-driven, outcomes-focused mindset.
• Direct, clear communication skills with a track record of meeting or exceeding goals/OKRs.
• Bonus: Experience with scalable or tech-touch customer motions, or a background in education.

Benefits

• Competitive On-Target Earnings (OTE) ranging from $72,500 to $87,500 USD, plus incentive stock options.
• Comprehensive health/wellness benefits, including employer contribution to premiums and free access to the Calm app.
• Flexible PTO, 10 company holidays, plus winter break (Dec 24th - Jan 1st).
• Fully remote work flexibility within the US, including a monthly tech stipend.