Revenue Manager

About the role

Hi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for a Revenue Manager to own our monthly revenue close as we scale into consumption-based and hybrid billing models. We don't have a dedicated revenue accounting owner today — I'm the escalation point for every technical question, and our billing infrastructure project (Metronome/Stripe) is moving fast. This role will run point on the close, partner closely with Rev Ops, Deal Desk, and Legal, and help build out the process as our revenue streams get more complex.

What you’ll do

1. Own the monthly revenue close across subscription, consumption-based, and hybrid arrangements — from journal entries through deferred revenue reconciliation.
2. Maintain deferred revenue waterfalls, schedules, and SSP allocation documentation as our product and billing models evolve.
3. Flag revenue recognition implications on new contracts and deals, escalating complex or non-standard structures to the Senior Controller.
4. Partner with Rev Ops, Deal Desk, and Legal on deal reviews, contract terms, and non-standard payment structures.
5. Prepare clean, audit-ready workpapers for revenue transactions and support the annual audit.
6. Bring an AI-forward mindset to the close — spot opportunities to automate rev rec entries, reconciliations, and reporting.