Renewal Specialist

About the Position

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.

You will be accountable for proactively driving on-time completion of software subscription renewals. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since hiccups can happen along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

What You Will Do

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions.

• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options.

• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time renewal execution.

• Educate customers on relevant subscription options based on their current and future product and service goals.

• Coordinate the preparation of renewal quotes and ordering documents and ensure their mutual execution and processing per Sonatype’s policies and procedures.

• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

What We Are Seeking

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.

• Ability to discuss contract compliance, expansions, and product pricing with customers.

• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time.

• Experience with Salesforce.com or other CRM systems.

• Ability to work odd hours and/or additional hours supporting global customers during times of critical volumes.

• Interest in learning about modern software development and associated technologies.