Relationship Manager
Job Description
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Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution.
Candidates for this role must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL.
Key Responsibilities:
- Be the voice of the customer and navigate internal processes with stakeholders from various teams.
- Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
- Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations
- Assist with challenging customer requests or issue escalations as needed.
- Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system.
- Assess customer needs and communicate feedback to peers and leadership
- Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner
- Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth
- Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service
Requirements:
- 2+ years of experience in Customer Success or Account Management
- Experience in real estate, property management or HOA/COA industries is strongly preferred
- Strong customer service and project management skills
- Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment.
- Prior experience using Asana or other project management tools is a plus
- A background in accounting, bookkeeping or community association management is a plus
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Enumerate
View Company ProfileEnumerate (operating under goenumerate.com) is the premier, enterprise-grade property management software pioneer, financial technology innovator, and operational automation architect engineered to operate as the definitive, high-velocity community administration and unified accounting layer for property management companies and self-managed homeowner associations (HOAs) across North America. The company completely eliminates the severe systemic friction of modern neighborhood and community association operations—where property managers, community boards, and bookkeeping teams battle fragmented accounting records, delayed resident payment collections, chaotic tracking of structural violations, and slow multi-channel communication feedback loops—by deploying a unified, AI-enabled cloud platform. Moving far beyond traditional, passive property tracking databases or isolated messaging widgets, Enumerate natively unifies full-lifecycle association accounting frameworks, connected vendor and owner digital payment gateways, automated operations and work-order dispatch modules, and customized homeowner portals (Enumerate Engage) into a single high-availability system of record. Backed by extensive property management experience and trusted by thousands of community leaders nationwide, the ecosystem empowers scaling portfolios to compress monthly financial close timelines, eliminate duplicate manual ledger entries, and fortify board-level financial transparency with production-hardened precision. Under the hood, its sophisticated technical core leverages automated AI-powered budgeting models, predictive maintenance routing workflows, and secure multi-tenant API integrations connecting trusted banking institutions and physical lockbox operations seamlessly. What sets Enumerate apart is its uncompromising dedication to replacing administrative property management logjams with absolute operational momentum and financial clarity; by bridging the gap between performance-intensive association accounting controls and intuitive, mobile-first resident portals, the institution remains the definitive cornerstone of modern civic automation and scalable community asset coordination.
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