Regional Manager

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented Regional Manager to join us in executing our vision. This position manages the operations for a portfolio of properties and is accountable for carrying out the strategic objectives set in place by the Regional Vice President. The Regional Manager assesses risk, creates appropriate strategies, and implements successful solutions with their teams.

The Regional Manager is a strategic leader who thrives in a fast-paced, agile, collegiate environment. This role demands advanced leadership, team building, communication, and prioritization skills.

Who is Scion?

As one of North America’s leading owners, operators, and advisors of student housing, we are defining the future of student living. From operations to accounting, brand to software engineering, we’re building a team to help us take student living to the next level.

At Scion, we don’t just lead the way, we Make Way. How do we do it? We know we’re far from perfect and we’re relentless in finding ways to better ourselves. You’ll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It’s what sets Scion apart and secures our spot as one of the fastest-growing, industry-leading companies.

Your Responsibilities

Management

• Oversees the staffing and recruitment, hiring, training, and development of all team members.
• Drives initiatives from corporate departments to community team members and executes accordingly.
• Visits assigned properties as required to perform property inspections including review of curb appeal, safety standards, office and maintenance operations, capital improvements, risk management issues, common areas, and consistency to brand.
• Guides and assists with planning of the move-in, move-out, and turn processes to ensure a successful move-in.
• May be called into a property in emergency situations when additional leadership is needed on site or to cover short-term vacancies.
• Ensures that all emergencies that happen at property are escalated to the relevant departments within policy guidelines.
• Delivers coaching conversations around opportunities in all operational functions of the property by providing direct and timely feedback with a focus on team and individual development.
• Focuses on employee engagement and ensuring that associates have the resources needed to be successful.
• Recognizes strengths and skillsets of team members to make appropriate staffing decisions. Trains and holds team members accountable for meeting property goals and following of Scion policies and service expectations.
• Works with the Talent Management/Training teams to build career paths and training programs for team members.

Finance

• Consistently reviews occupancy and delinquency reports and creates strategies when there are problems.
• Investigates anomalies in collections and bad debt and ensures that all utilities are billed back according to policy.
• Assists General Manager to create yearly budget projections.
• Reviews, approves, and provides guidance on budget variance and capital expenditure requests, and solicits advice from the capital team as necessary.
• Negotiates contracts and major purchases in conjunction with the General Manager, in accordance with budget guidelines.
• Conducts monthly financial calls to review variance reports to ensure that all accruals have been accounted for, outstanding payables are resolved, concessions are reconciled, re-classes and variance comments are accurate, and applicable items are being capitalized.
• Monitors work orders to ensure they are being completed within policy.
• Utilizes data points to craft strategies that increase revenue and allow General Managers to appropriately manage expenses.
• Confirms PO and invoice policies are being effectively followed and implemented in property management software.
• Oversees the operating performance of and compliance with the Company’s property management procedures and policies by inspecting properties, reviewing financial pricing models and marketing plans, conducting operational and financial audits, and developing corrective action plans as necessary to achieve stated goals and objectives.

Sales

• Reviews portfolio’s leasing and market data within Scion Intelligence to ensure accuracy and provide analysis.
• Utilizes market data and Scion Intelligence information to create effective leasing strategies for each property on the weekly sales calls in conjunction with the Regional Revenue Manager.
• Assists in facilitating the weekly sales call to ensure that each property has an effective leasing strategy to drive traffic to the property and achieve targeted revenue goals.
• Communicates sales issues (e.g., community traffic, closing ratio, value proposition, staffing) and collaborates with Regional Revenue Managers to create strategies to meet revenue targets.
• Evaluates overall leasing activities including marketing calendar, social media, email campaigns to verify that the property has events in place that coincide with sales strategy plans for the week/month.
• Works with community team members to develop annual (and as needed) market and demand feasibility analysis to craft the community’s revenue plans for each sales year including renewal plans and incentives, new resident incentives, unit mix configurations, rates, premiums, fees, deadlines, etc.
• Continually maintains and communicates current information on the following items:
• General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.)
• Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets.
• Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software, and various Addenda.
• Oversees revenue proforma and can accurately report on achievement of revenue targets including overall market rates, gain to lease, loss to lease, concessions, leasing velocity.

Customer Experience

• Responsible for the continuous implementation and maintenance of Scion’s customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, hiring and developing staff with a customer experience mindset.
• Serves as point of contact for all escalated resident complaints; quickly follows through to a satisfactory resolution.
• Maintains a thorough understanding of capital expenditure expectations and how it affects the experience of residents, parents, and partners.
• Utilizes technology to find problem patterns at a property and executes on making those necessary changes.

The responsibilities listed above may not be all inclusive.

Your Benefits