Regional Delivery Senior Manager

About the Role: Feedzai is the world’s first RiskOps platform, safeguarding global commerce with advanced machine learning. We are seeking a Regional Delivery Senior Manager to lead client onboarding and activation across the LATAM region. This leadership role involves managing a team of Project Managers, ensuring timely and on-budget delivery, and aligning solutions with client needs.

What You'll Do

• Serve as the focal point for all onboarding and client activations within the LATAM region.
• Manage a regional team of Project Managers, driving performance, engagement, and team retention.
• Partner with Sales to ensure accurate proposal estimation, costing, and resource planning.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to ensure smooth client delivery.
• Manage risk, resolve client escalations, and drive operational efficiency through capacity planning and utilization tracking.

What You Bring

• 10+ years of experience in consulting or professional services management within the software development industry.
• Demonstrated success delivering high-impact, large-scale client programs in the LATAM region.
• Deep expertise in project scoping, risk management, and operational excellence.
• Strong leadership skills to recruit, manage, and retain top technical talent.
• Bilingual proficiency in English and Portuguese is required; Spanish fluency is a strong plus.
• Bachelor’s or Master’s degree, preferably in Computer Science or a technical equivalent.

Benefits

• Join a Series D, $2B valuation company protecting 1 billion consumers and 90 billion transactions annually.
• Work in an open environment that encourages leaning in, trying new things, and professional growth.
• Exposure to world-class machine learning and AI technology in the financial risk management sector.
• 100% remote work flexibility with up to 25% travel within the LATAM region and globally.