Regional Account Manager
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Job Description
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At Koalafi, we believe in a world where no one has to put an important purchase on hold. We’re transforming the financing experience by offering flexible lease-to-own financing to non-prime consumers, helping retailers increase sales and build customer loyalty.
The primary function of the Regional Account Manager is to drive funding volume growth through effective management of existing merchant partnerships. This role involves overseeing day-to-day interactions with merchants, ensuring exceptional service, and identifying opportunities to expand business at the store level.
You will be responsible for:
What You’ll Do
- Field Visits & Relationship Building: Conduct regular visits to merchant locations to build strong relationships by understanding their needs, challenges, and opportunities.
- Relationship Management: Serve as the main point of contact for assigned stores, ensuring top-tier service and support.
- Issue Resolution: Proactively address and resolve operational concerns raised by merchant partners.
- Performance Monitoring: Track and report key performance indicators (KPIs) for each store, providing regular updates to both merchant partners and internal teams.
- Onboarding & Training: Lead the onboarding process for new merchant partnerships, providing both group and one-on-one training on products, services, and processes.
- Growth Identification: Identify and communicate potential business growth opportunities at the store level.
- Territory Management: Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan, focusing on marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.
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Koalafi
View Company ProfileKoalafi (operating at koalafi.com) is a lease-to-own financial services platform engineered for accessibility and flexibility in consumer financing. Founded in 2014 and headquartered in Glen Allen, VA, Koalafi specializes in offering transparent, non-prime-friendly payment solutions where traditional credit systems often fall short. Unlike conventional lending models that exclude or penalize consumers with limited credit histories, Koalafi’s technology leverages machine learning to assess eligibility beyond conventional metrics, enabling broader access to financing. This allows merchants and consumers alike to benefit from flexible lease-to-own plans, where purchases—ranging from essentials to big-ticket items—can be paid for incrementally over time. The platform’s mobile app further streamlines management, letting users track balances, make payments, and check pre-approval statuses seamlessly. Backed by $196 million in funding across seven rounds, including a recent debt financing round in August 2022, Koalafi positions itself as a disruptor in consumer finance, catering to underserved markets while driving growth for both retailers and end-users.
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