Project Manager

WHAT YOU’LL DO

As a Project Manager at GridUnity, you will lead end‑to‑end delivery of enterprise SaaS implementations for utility, transmission, and system operator customers. You’ll own scope, schedule, budget, risk, and stakeholder alignment across multi‑phase projects—from discovery and configuration through testing, go‑live, and value realization. You’ll partner closely with customers, Solution Architects, Product, and Engineering to drive adoption of best practices and ensure measurable outcomes.

PRIMARY RESPONSIBILITIES

• Lead the successful execution of customer implementation and enhancement projects from initiation through delivery.

• Develop and manage detailed project plans, timelines, and budgets.

• Coordinate cross-functional teams—including Product, Engineering, and Customer Success—to ensure alignment on scope and deliverables.

• Act as a key point of contact for customer stakeholders, providing proactive communication and managing expectations throughout the project lifecycle.

• Identify and manage risks, issues, and dependencies; escalate and resolve when needed.

• Track project performance against goals and deliver regular status reports to internal and external stakeholders.

• Orchestrate UAT, performance testing, and readiness reviews; ensure defects are prioritized and resolved to exit criteria.

• Drive change management: training plans, stakeholder communications, SOP updates, and post‑go‑live hypercare.

• Manage contracts/SOWs, baselines, and change requests; track burn, invoicing milestones, and margin.

• Identify and mitigate delivery risks and cross‑program dependencies; escalate with options and recommendations.

• Apply project management methodologies and best practices to drive process efficiency and consistency across the CX organization.

WHAT YOU’LL BRING

• Bachelor’s degree in Project Management, Business, Engineering, or a related field (or equivalent experience)

• A few years of project management experience in delivering enterprise SaaS implementations (ideally in the energy or utility sector)

• Analytical problem-solving skills with a detail-oriented mindset

• Familiarity with interconnection processes and terminology (e.g., queue management, system impact/facilities studies, DER integration, distribution load connection)

• Proficiency with project tools: Jira/Confluence (or equivalents), MS Project/Smartsheet, Google Workspace, and collaboration suites

• Strong stakeholder management and communication skills; comfortable presenting to executive and technical audiences

• Ability to translate complex policy/engineering requirements into actionable plans; bias for structured problem‑solving and documentation

• Proven ability to manage multiple projects simultaneously, delivering results on time and within scope

WHAT WILL SET YOU APART

• Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent certification

• Working knowledge of utility/energy regulations and standards (e.g., FERC Order 2023 concepts, NERC, ISO/RTO processes) and how they influence workflows and data

• Hands-on experience with SaaS implementations or other technical project delivery

• Ability to influence without authority and foster collaboration across distributed teams