Program Manager (PM)

Coho Integrated Solutions is seeking a dynamic and detail-oriented Program Manager (PM) to oversee complex clinical and medical programs within a fast-paced healthcare environment. This role is vital in coordinating multidisciplinary teams, ensuring compliance with regulatory standards. The ideal candidate will possess a strong background in clinical healthcare operations, with a passion for meticulous program management.

The PM ensures high-quality staffing, operational continuity, regulatory compliance, and performance excellence in support of patient service operations.

This role is primarily remote, though some travel may be needed to support key responsibilities.

Responsibilities (include but are not limited to):

Program Oversight & Contract Management

• Serve as the primary point of contact for the Contracting Officer Representative (COR) and Government Technical Supervisor.
• Provide strategic oversight of contract operations, ensuring compliance with the Statement of Work (SOW).
• Lead a geographically distributed or multi-department workforce supporting medical staffing and administrative functions.
• Ensure seamless operational coverage, including nights, weekends, and holidays per contract requirements.
• Coordinate with subcontractors.
• Supervise and mentor site leads and onsite contractor teams.
• Collaborate closely with Payroll, Accounting, HR, and Recruiting, including reviewing and approving timecards, invoicing reviews, and conducting candidate interviews.
• Travel for transition/kickoff meetings and customer/employee visits as needed.
• Ensure all contract staff meet performance expectations and service delivery standards.

Staffing & Workforce Management

• Oversee staffing plans across weekly, monthly, and quarterly cycles.
• Manage real-time staffing adjustments for:
• Unplanned absences
• Tardiness
• Emergency coverage needs
• Ensure compliance with:
• Leave approval processes
• Holiday staffing coordination
• Implementation and maintenance of workforce accountability processes
• Tracking and managing staff coverage and proper shift adherence
• Providing trained backup personnel to maintain uninterrupted operations

Reporting & Communication

• Provide all required deliverables/reporting required in the SOW accurately and on time.
• Maintain regular communication cadence, including weekly and monthly meetings with the COR and as needed.

Quality Assurance & Process Improvement

• Drive continuous process improvement and operational efficiency.
• Establish and maintain quality control processes.
• Monitor service delivery metrics and patient support outcomes.
• Identify operational risks and proactively implement mitigation strategies.
• Ensure strict adherence to federal regulations, HIPAA, and NIH policies.
• Coordinate with the COR and Government supervisors for performance feedback.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.