Program Manager, Operational Excellence
Job Description
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Your Mission
As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction.
- Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
- Strategic Collaboration: Develops cross-functional relationships that drive collaboration and alignment.
- Data-Driven Decision Making: Evolves processes with balanced decisions derived from stakeholder input, data, and business strategy.
- Leadership & Mentorship: Mentors others on continuous improvement tools and principles to promote higher operational standards.
- Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
- Operational Standardization: Discovers and executes process improvement layers with clear optimization vision.
- Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.
- Voice of the Customer Integration: Incorporates customer and frontline agent feedback into problem framing and solution design; ensures work improves both operational and experience outcomes.
What You’ll Bring to Engine
We’re looking for someone who’s ready to make an impact and grow alongside us:
- Experience: 8+ years in Operational Excellence, process improvement, or a similar role.
- Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
- Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel. Deliver actionable business insights from operational data to influence decisions and drive performance.
- Project Leadership: Proven track record of leading end-to-end projects concurrently and delivering measurable operational improvements.
- Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
- Leadership Abilities: Strong stakeholder management ability to influence peers and team motivation skills.
- Adaptability: Demonstrates ability to adapt and prioritize based on business strategy related to projects.
- CI Methodology Use: Regularly uses 3 to 5 continuous improvement practices or tools to drive progress.
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Engine
View Company ProfileEngine is a cutting-edge technology company that specializes in innovative solutions and services. With a strong focus on research and development, the company is dedicated to creating groundbreaking products and experiences that transform the way people live and work. Leveraging the latest advancements in fields such as artificial intelligence, data analytics, and cloud computing, Engine empowers its clients to stay ahead of the curve and achieve their goals. The company's commitment to excellence is reflected in its collaborative and dynamic work environment, where talented professionals from diverse backgrounds come together to share ideas and push the boundaries of what is possible. As a trusted partner to businesses and organizations across various sectors, Engine delivers tailored solutions that address complex challenges and drive meaningful outcomes. With a passion for innovation and a customer-centric approach, Engine is poised to make a lasting impact in the tech industry and beyond.
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