Product Support Engineer

About the Role: Samsara is looking for an experienced Compliance Product Support Engineer to join our Global Technical Support organization. You will serve as the primary technical authority for the software components associated with the ELD compliance product, acting as the critical bridge between customers, field teams, and R&D.

What You'll Do

• Serve as the final escalation point for intricate ELD compliance products for post-sales customers.
• Analyze device telemetry and fleet-level patterns using internal tools, translating raw data and logs into actionable technical narratives.
• Provide technical support for audits and inspections in collaboration with Escalations, Product, and Legal teams.
• Collaborate with Support and R&D teams to resolve customer issues and drive continuous product improvement.
• Elevate the organization's technical expertise by providing technical coaching to support engineers.

What You Bring

• B.S. in Computer Science, Engineering, or a related technical field.
• 6+ years of experience in technical support, field engineering, or systems engineering with hardware-integrated products.
• Familiarity with ELD related rules and regulations.
• Excellent customer service and interpersonal skills with strong resourcefulness and problem-solving abilities.
• Bonus: Experience in the Telematics industry and data analysis skills (Python, SQL, Tableau).

Benefits

• Above-market total compensation including base salary, performance-based bonus, and equity.
• Flexible, employee-led remote model within Mexico.
• Professional development stipend, comprehensive health plans, and parental leave.