Product Designer (6 Month Fixed Term Contract) at LivePerson

Job Application for Product Designer (6 Month Fixed Term Contract) at LivePerson

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

We are seeking a Product Designer to shape intuitive, elegant, and scalable experiences across our AI Simulation & Governance product portfolio.

This role sits at the intersection of product strategy, systems thinking, and user experience. You will partner closely with Product Managers, Engineering, and cross-functional stakeholders to design high-impact solutions that drive measurable customer and business outcomes.

You will help define product vision, elevate our design standards, and ensure that customer insight meaningfully informs every decision. We are looking for a designer who thrives in complexity, someone who can bring clarity to ambiguity and translate sophisticated workflows into cohesive, human-centered experiences.

You Will: Key Responsibilities & Impact

• Design Strategy & Execution:
• Lead end-to-end design for key product initiatives within the AI Simulation & Governance portfolio, moving projects seamlessly from discovery through delivery.
• Translate complex workflows into intuitive, scalable user experiences that simplify data-intensive interfaces for enterprise users.
• Present design rationale and concepts clearly to stakeholders and leadership, ensuring alignment between design vision and business goals.
• Research & Validation:
• Conduct user research and usability testing to validate design hypotheses and ensure customer insights meaningfully inform every product decision.
• Leverage data and user insights to iterate on existing features, driving a continuous improvement cycle for the Conversational Cloud.
• Systems Thinking & Collaboration:
• Contribute to and evolve our design system to ensure consistency and scalability across the entire product ecosystem.
• Partner with Product and Engineering on roadmap planning and prioritization, ensuring technical feasibility without compromising on the user experience.
• Champion accessibility and usability, ensuring all designs meet high standards of inclusivity (WCAG) and industry best practices.

You Have: Required Skills & Qualifications

• Professional Experience & Education
• 5+ years of professional experience in product design, specifically within SaaS or enterprise software environments.
• A Bachelor’s degree in Design, HCI, or a related field, or equivalent practical experience (e.g., 8+ years of professional design experience).
• A strong portfolio demonstrating advanced systems thinking and the ability to solve complex, data-heavy architectural problems.
• Technical Expertise
• Deep proficiency in Figma and other modern design and prototyping tools.
• Demonstrable understanding of AI-driven products, specifically regarding how to design for non-deterministic outputs and complex data workflows.
• Experience with user research methodologies, including synthesizing qualitative and quantitative findings into actionable product insights.
• Attributes & Mindset
• Comfort with ambiguity and the ability to thrive in a fast-moving, high-growth environment.
• Strong communication skills, with the ability to articulate "the why" behind design choices to both technical and non-technical peers.
• A proactive, results-oriented approach to problem-solving, taking full ownership of initiatives from concept to launch.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.