Pharmacy Operations Specialist

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Pharmacy Operations Specialist to join our team. In this role, you will report to the VP of Pharmacy and Lab Operations and support our team by acting as a subject matter expert throughout the medication fulfillment process.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

• Process new and refill prescription medications accurately and efficiently using e-Prescribing software and other internal tools
• Work closely with other internal and vendor partners to ensure proper and timely shipment of medication by reviewing and resolving any gating tasks
• Attentively complete data entry including prescription authoring, lab order generation, and other internal tracking tasks
• Investigate issues with prescriptions and lab orders to identify and resolve any errors or incomplete items
• Own the relationship with our pharmacy partners, from launch of new medications through ongoing quality review and demand forecasting, so patients get their prescriptions on time and without interruption.

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

• 2-3 years experience in a healthcare operations role, preferably but not required to be in pharmacy or lab operations at a telemedicine startup; in lieu of experience, highly motivated college graduates with applicable majors (e.g. pharmacy, chemistry, biology, etc.) are also encouraged to apply
• Experience with pharmacy and/or lab software applications and prescribing/ordering workflows is a major plus
• Awareness and appreciation of regulatory and legal requirements that must be understood and maintained in the telemedicine environment
• Technically savvy and able to learn new software applications quickly
• Patient-centric — you understand our patients and their needs and always prioritize patient safety and wellbeing
• Ability to communicate professionally with other healthcare providers and vendors
• Highly organized with a strong attention to detail
• Enjoys structure and routine processes in daily work
• Sound judgment to make appropriate decisions or escalate items outside your scope
• Analytically minded problem solver
• Ability to work in a fast-paced environment with a high degree of autonomy