People Operations Generalist

Position Summary

Zencastr is seeking a People Operations Generalist to support the day-to-day administration and execution of our People Operations programs. Reporting to the People Operations Lead, this role will support the administration of employee and contractor onboarding and benefits administration and operational projects across a global workforce.

The ideal candidate is highly organized, detail-oriented, and service-oriented with a passion for helping people and creating exceptional employee experiences. This person will excel at managing multiple priorities, maintaining administrative excellence, and ensuring details do not fall through the cracks.

Key Responsibilities

Employee & Contractor Lifecycle Support

• Support employee onboarding and off-boarding activities.
• Help manage employee and contractor onboarding and off-boarding logistics, including Slack invitations, Google Workspace setup, I-9 verification, policy acknowledgements, and document collection and employee file organization.
• Help maintain employee and contractor records and ensure documentation is complete and organized.

Benefits & HR Administration

• Support the administration of employee benefit programs, maintaining accurate records of current plans.
• Assist employees with routine benefits and payroll-related questions and direct complex issues to the appropriate resource.
• Help maintain benefits documentation and support compliance-related activities.
• Perform audits and administrative tasks related to employee benefits programs.

Compliance & Systems Administration

• Maintain organized records of state registrations, account access, login credentials, and compliance documentation, ensuring information is accurate, up-to-date, and easily accessible.
• Assist with annual compliance initiatives, including anti-harassment training and required employee notices.
• Proactively monitor, track, and follow up on Deel notifications, outstanding tasks, and compliance requirements, escalating issues as needed to ensure timely completion.
• Follow up on outstanding tasks and help ensure deadlines are met.

Programs, Projects & Employee Experience

• Support recurring company programs and employee experience initiatives, including iOS Parties, employee meetings, and offsites.
• Help maintain the annual People Operations calendar and track key deadlines, programs, and compliance activities.
• Coordinate invitations, RSVPs, catering, logistics, and event execution.
• Create and maintain forms, templates, workflows, and process documentation.
• Identify operational gaps and recommend process improvements to increase efficiency and consistency.
• Provide responsive, high-quality support to employees, managers, contractors, and external partners.

Qualifications

• 3-5+ years of experience in Human Resources, People Operations, Benefits Administration, Recruiting Operations, Office Operations, or a related field.
• Experience supporting onboarding, employee lifecycle administration, benefits administration, compliance activities, or HR operations.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Ability to manage multiple projects, deadlines, and administrative processes simultaneously.
• Basic understanding of employee benefits, payroll processes, employment documentation, and compliance requirements.
• Experience working with HR systems, Google Workspace, Slack, and project management tools.
• Comfortable learning new systems and troubleshooting routine employee and contractor questions.
• Proven ability to build documentation, organize information, and create repeatable processes.
• Customer-service mindset with a genuine desire to support employees and create a positive employee experience.
• Ability to work independently, take initiative, and operate effectively in a fast-paced startup environment.