Payroll Vendor Relationship Manager

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Vendor Relationship Manager joining our Global Payroll team. As a dynamic and energetic professional, the Payroll Vendor Relationship Manager will own the collaboration with external Payroll partners.

You will be reporting to the Manager, Global Payroll Vendor Operations.

What you bring

• Experience in regional / global payroll vendor operations.
• Experience in implementing payroll software in multiple countries.
• Experience in managing third-party payroll vendor relationships.
• Excellent contract negotiation skill set.
• Deep understanding of global payroll best practices.
• Excellent time management and organizational skills with great attention to detail.
• Excellent proficiency in using spreadsheets is a must.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• You understand the need and ideal to work largely asynchronously.
• It’s not required to have experience working remotely, but is considered a plus.
• Required to write and speak fluent English.
• Create and manage all internal training resources including quick start guides.
• Maintain frequent communication with Payroll team management.

Key Responsibilities

• Vendor Scoping & Research
  • Continuous market research for best-fit payroll vendors and new developments, via networking, online searching, surveys, and references, in a global capacity.
  • Map out key criteria in Disaster Recovery, Change Management, Audit & Reconciliation, Quality Control, Data Security, Data Accuracy, Compliance, Timely Processing, and present best options.
  • Develop and deploy questionnaires, schedule demos with key stakeholders, and create cost analysis.
  • Present to stakeholders and leadership on recommendations based on findings and trends.
• New Country Expansion
  • Project manage end-to-end for all new country onboarding. From vendor selection, to contract negotiations, mitigate legal risks, stakeholder alignment, system & data migration, testing & communications.
• Payroll Vendor Relations & Performance Evaluation
  • Review company best practices to ensure maximum client satisfaction.
  • Identify and optimize communication and collaborations with external partners.
  • Work with cross-functional teams internally to ensure payroll vendors meet Remote’s expectations and agreed SLAs and established KPIs.
• Cost Tracking & Analysis
  • Review invoices and track billed costs versus agreed contractual terms and report to leadership any anomalies.
  • Document and chart out costs for countries or departments. Initiate and follow through on cost discussions either internally or with the vendors.
  • Headcount and legal entity cost analysis for the business, to improve efficiencies and scaling of the business.
• Communication & Collaboration
  • Work closely with internal teams such as Tax, FP&A, Legal, Security, Operations, and Onboarding teams to develop successful deployment of new Payroll Solutions.
  • Identify key challenges to deployment, share with appropriate internal teams, and provide solutions to overcome identified challenges.
  • Develop a training plan for participants to ensure consumption of resources.