Payment Operations Lead
Job Description
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Position Overview
The main responsibility of the Payment Operations Lead is to guarantee the “end-to-end” execution of all payment-related activities to ensure all internal and external parties receive timely, accurate, and complete delivery of services to a high standard, within the frame of the payments execution and authorization policies.
The Payment Operations Lead is a key member of the organization: proactiveness, accountability, leadership, and ownership are some of the attributes the person should possess to succeed in this position.
It is expected that the individual in this position organizes the workload of the team, motivating payments analysts to reach objectives. A very good understanding of Xapo products and the operational processes related to them is also required.
The Payment Operations Lead is usually leading or participating in cross-functional workgroups and projects for improving or building processes.
Additionally, this role will serve as a point of contact with banking or related partners to handle operational matters such as investigations, exchanges of information, submission of forms, and management of bank portal users.
Responsibilities
- Organize the Payments team workload
- Guarantee smooth Payments execution, ensuring SLAs are met
- Supervise and motivate the work of the Payments Analysts, maintaining ongoing communication to ensure operations align with organizational and team goals
- Manage operational relations with external partners
- Represent the Payments team in SATs (Strategic Aligned Teams) instances, ensuring fluent communication with other teams to enhance efficiencies
- Develop, maintain, improve, and implement policies, processes, and procedures
- Identify, propose, and document process and internal control improvements to achieve best industry practices
- Monitor and collect transactional metrics to understand payment performance, issues, and areas for improvement
- Handle inquiries and exception resolution within agreed-upon internal SLAs
- Liaise with internal or external audits to provide operational information requested
- Maintain ongoing communication with stakeholders to understand business needs, identifying and proactively pushing for solutions or improvements in processes and systems
- Collaborate in identifying and fixing technical and informational issues
- Continuously communicate with stakeholders to guarantee smooth operations
- Monitor system behavior to ensure ongoing inflow and outflow of information, reporting any anomalies
- Trace and control financial service provider’s charges, fees, or costs
- Publish team and operational performance metrics for consumption by Management
Skills Needed
- Consolidated relevant experience working in Operations departments, ideally from a bank, fintech, payments, or any finance-related institution
- Bachelor’s degree or equivalent in Business Administration or a related field
- Very good understanding of correspondent banking, cross-border, and local payments systems
- Very good understanding of crypto payments
- Direct exposure to payment processes in either domestic or cross-border payments; experience in crypto payments execution is a plus
- Team player and team-builder
- Strong work ethics, ability to prioritize, manage multiple tasks, and execute in a dynamic environment
- Systems-oriented; good understanding of back-end and front-end bank systems, operations, and integration to other tools
- Very good communication skills; ability to read, write, and speak fluent English
- Strong analytical and problem-solving skills
- Data-oriented; advanced Excel or database skills, high attention to detail
- Interested in technology and cryptocurrencies
- Must be able to work with minimal supervision
- Organized, proactive, and a self-starter
- Keen on problem-solving and adopting solutions into daily work practices
- Nice to have experience in tools like Jira, Confluence, Miro, Trello, Finastra, any Core Banking Platform, Excel, G-Suite, Slack, Zoom
Other Requirements
- A dedicated workspace
- A reliable internet connection with the fastest speed possible in your area
- Alignment with Xapo Values and the Xapo Values-Driven Leadership principles
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Xapo61
View Company ProfileXapo Bank is the world's first fully regulated bank to seamlessly integrate traditional fiat banking with Bitcoin. Originally founded in 2013 by Wences Casares as an ultra-secure Bitcoin 'vault' and wallet service, the company evolved into a licensed private bank headquartered in Gibraltar. Xapo Bank's core mission is to protect and grow its members' wealth by bridging the gap between two financial worlds. They offer the strict regulatory protections, insurance, and earning potential of a traditional US Dollar bank account, combined with the financial freedom, speed, and borderless nature of the blockchain.
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