Patient Services Associate, UK

About the Role: Scan.com is the digital health scale-up making diagnostics accessible, fast, and transparent. As a Patient Services Associate, your role is to be the external face of the company, handling patient enquiries, collaborating with referrers, and contacting imaging sites to assist with scheduling. You will help drive a fantastic patient experience across the business.

What You'll Do

• Manage customer experience through the end-to-end pathway, from booking to completion of the scan.
• Deliver a great experience across all communication channels including calls, live chats, and emails.
• Work closely with external image centres and referrers to resolve operational challenges.
• Problem-solve when issues arise and escalate where necessary to resolve customer queries promptly.
• Achieve SLAs to ensure customer wait times are kept to a minimum while maintaining Quality Assurance.

What You Bring

• Experience working in a customer/patient-facing environment.
• Superb verbal and written communication skills to share updates with patients and medical staff.
• Strong analytical thinking, empathy, and the ability to handle multiple tasks concurrently.
• A proactive, highly motivated, and self-starter mindset.
• Bonus: Previous start-up experience is desirable.

Benefits

• Salary range of £25,000 - £30,000 per year.
• Flexible working with fully remote or hybrid options and all the equipment needed for the role.
• 28 days annual leave plus bank holidays.
• Healthcare plan, access to talking therapy, and a wellness budget.
• Personal development budgets to support your continuous growth.