Partner Success Manager

Ferryhopper is revolutionising online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 180 ferry companies across 35 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services.

If you want to know more about the team, read about Ferryhopper in a nutshell.

The Role

You will be the key point of contact for Ferryhopper’s ferry partners, ensuring their success and long-term growth on our platform. You will be responsible for identifying and onboarding new partners, as well as strengthening existing relationships. Your goal is to foster strong relationships, ensuring our partners fully leverage Ferryhopper’s booking capabilities while contributing to the company’s overall growth.

Key Responsibilities

• Build and maintain strong, trust-based relationships with supply partners at all levels, fostering open communication and collaboration
• Provide ongoing support to ensure smooth collaboration and operational efficiency for new and existing partners
• Collaborate closely with internal teams to ensure that partners' challenges are addressed promptly and solutions are delivered efficiently, based on partner needs and market trends
• Proactively identify and research potential new partners within the ferry industry, and negotiate mutually beneficial partnership agreements
• Analyze partner performance data and share insights to help partners grow their business

Requirements

• Minimum 3 years in Account Management or Partner Success roles
• A Bachelor’s degree in Business Administration, Marketing, or a related field is a plus
• Strong understanding of the Travel & Ferry Industry ecosystem is a plus
• Ability to travel, meet partners, and attend industry events
• Proactive problem-solver who thrives in collaborative settings and takes ownership of outcomes
• Excellent interpersonal and communication skills
• Ability to multitask and manage multiple projects
• Collaborative and passionate team player
• Native in English; extra languages are considered a plus (German highly preferred)

Benefits

The health of our company and the success of our products are directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:

• Competitive compensation package
• Equipment of your choice
• Training and educational budget throughout the year
• Work in a collaborative and dynamic environment
• Great office space
• Three (3) additional days off on top of your statutory annual leave
• Exclusive coupons for your personal ferry trips