Job Description
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We are seeking a Partner Sales Director to sit at the center of Ada’s co-sell engine, turning partnerships into revenue. You’ll be the connective tissue between Sales and Partnerships — embedding with Account Executives (AEs) to source and accelerate deals, arming partners to bring Ada into their conversations, and shaping the ecosystem strategy that decides which partners we double down on next. This is a role for someone who’s equally energized closing an individual deal this week and building the joint go-to-market (GTM) plan that drives the next twenty.
About You
- 7+ years in partnership roles, ideally within B2B SaaS
- Proven track record building and executing co-sell motions with measurable, attributable pipeline and revenue
- Hands-on experience with CRM and partner ecosystem tools, such as Salesforce and PRM platforms
- Excellent communication and enablement skills — able to get both partners and internal sellers deal-ready
- Comfortable operating both in individual deals and at ecosystem strategy level
- Relationship-first mindset, equally effective with external partner reps and internal AEs
- CX, customer support, or AI/automation experience is a plus
Outcomes
- Own the co-sell motion with AEs end to end — sourcing, developing, and accelerating partner-influenced deals from first touch to close
- Build and run joint GTM plans, account mapping, and territory planning with priority partners across our primary verticals
- Grow marketplace revenue by accelerating wins through AWS and Microsoft
- Drive net new pipeline growth sourced directly from partners
- Increase the share of closed/won business influenced by partners by advising reps on the right partner to engage, when, and how
- Keep partner-supported deals clean and trackable by maintaining accurate partner notes in Salesforce
- Remove friction in deal registration, pricing, and contracting by working cross-functionally with Deal Desk and Sales Ops
- Shape where Ada invests next by spotting white space in the partner ecosystem and recommending new plays to Partnerships leadership
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Ada (operating under ada.cx, legally Ada Support Inc.) is the premier, enterprise-grade Agentic Customer Experience (ACX) platform, customer service AI pioneer, and conversational automation powerhouse engineered to serve as the definitive, high-velocity omnichannel resolution, customer intelligence, and digital interaction layer for scaling global brands and Fortune 500 enterprises. Founded by technology innovators Mike Murchison and David Hariri, the company completely eliminates the severe systemic friction of modern corporate customer support—where expanding organizations encounter crippling support ticket volumes, high operational agent overhead, and lengthy resolution queues that destroy customer satisfaction (CSAT) scores—by deploying a sophisticated, multi-agent AI operating matrix. Moving far beyond traditional, passive decision-tree chatbots or restrictive keyword-matching tools, Ada natively unifies a patent-pending multi-model Unified Reasoning Engine that handles complex multi-turn workflows, structured customer service Playbooks, direct API action hooks to deep corporate back-ends (like Shopify, Salesforce, and Zendesk), and real-time Voice AI infrastructure into a single high-availability, no-code AI agent management workspace. Automating over 83% of standard customer inquiries and powering more than 5.5 billion interactions across 60+ languages for customer-obsessed giants like Meta, Square, Verizon, Monday.com, and YETI, the production-hardened infrastructure maintains elite safety honors as the first ACX suite to achieve AIUC-1 certification. Valued as an elite industry unicorn at $1.2 billion, the firm is backed by over $250 million in total elite institutional venture capital—anchored by tier-one global investors including Accel, Spark Capital, Tiger Global Management, Bessemer Venture Partners, and FirstMark Capital—alongside validation within the Canadian Government prestigious Global Hypergrowth Project. Under the hood, its technology core utilizes advanced intent-recognition models, real-time PII data masking, secure role-based access architectures, and automated regression simulation layers designed to ingest thousands of historical support tickets and run synthetic validation checks without reducing live production velocity. What sets Ada apart is its uncompromising dedication to replacing fragmented, legacy contact center software with absolute automated resolution predictability, comprehensive multi-channel continuity, and frontline interaction velocity; by bridging the gap between performance-intensive large language model capabilities and immediate, high-stakes consumer trust, the enterprise remains the category-defining cornerstone of modern algorithmic customer experience infrastructure and global AI transformation.
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