Partner Program Manager

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

The Partner Program Manager supports the execution and day-to-day operations of partnership programs that shape the partner experience. This role helps maintain partner-facing tools and documentation, coordinates program updates, tracks performance data, and supports workflows across both technical and business-facing teams. Working closely with senior program leadership and partners across Product, Engineering, Operations, and Sales, this role provides the organization and operational support needed to keep partner programs running smoothly. This position is ideal for someone who is detail-oriented, eager to learn the mechanics of partner ecosystems, and ready to take increasing ownership as they build their program knowledge.

You will:

• Build a strong working knowledge of BambooHR’s partnership programs, partner personas, tools, and workflows while supporting day-to-day program administration.
• Maintain accurate partner-facing documentation, internal resources, user guides, and program materials.
• Assist with configuring, testing, and troubleshooting partner-facing tools and platforms, resolving routine issues and escalating more complex concerns appropriately.
• Support the mapping and documentation of partner journeys and internal workflows, helping identify friction points and opportunities to improve the partner experience.
• Coordinate routine updates, meetings, timelines, dependencies, and action items across Product, Engineering, Operations, Sales, and other cross-functional teams.
• Compile, organize, and report on program data and KPIs, including partner adoption, tool utilization, and satisfaction.
• Support recurring reporting processes and help ensure stakeholders have accurate and timely visibility into program performance.
• Draft and distribute internal and partner-facing communications regarding program, tool, and workflow updates under the direction of senior program leadership.
• Communicate progress, risks, blockers, and timeline changes clearly and proactively to relevant stakeholders.
• Identify opportunities to improve documentation, workflows, execution accuracy, and the scalability of day-to-day program operations.