Owner Relations Specialist

About the Role

The Owner Relations Specialist serves as the primary point of contact and support for landowners and interest owners, ensuring inquiries are handled accurately, professionally, and in a timely manner within a high-volume service environment.

The role manages landowner inquiries from intake through resolution, researches and gathers information, communicates updates and next steps, and partners across the organization to resolve owner-related questions and requests.

The Owner Relations Specialist works within established processes and systems while balancing productivity, quality, responsiveness, and the overall landowner experience.

Key Responsibilities

• Landowner Service & Communication
  • Provide professional, timely, and responsive service to landowners across all communication channels.
  • Communicate information, requirements, status updates, next steps, and resolutions clearly and effectively.
  • Handle complex or sensitive interactions professionally and escalate issues when necessary.
  • Build positive working relationships with landowners and internal business partners.
• Case & Workflow Management
  • Manage landowner inquiries and assigned work from intake through resolution using established systems and processes.
  • Gather, review, and document information necessary to research, route, and resolve inquiries.
  • Maintain accurate and complete case records, documentation, and communication history.
  • Organize and prioritize workload to meet established service, productivity, quality, and responsiveness expectations.
• Research & Problem Solving
  • Research landowner inquiries using available business systems, records, data, and resources.
  • Analyze information to identify issues, determine appropriate next steps, and support resolution.
  • Exercise sound judgment to recognize when specialized review or additional expertise is required.
  • Coordinate with cross-functional business partners to research and resolve inquiries.
• Quality & Team Contribution
  • Complete work in accordance with established procedures, quality standards, and privacy/data-handling requirements.
  • Maintain accuracy, consistency, and attention to detail when managing landowner inquiries and information.
  • Identify and communicate recurring issues, trends, or process concerns to leadership.
  • Participate in training and adapt to changes in processes, systems, and technology.
  • Collaborate with team members and business partners to support department goals.
  • Perform other related responsibilities as assigned.