Outreach Specialist

About Arine: Arine is a rapidly growing healthcare technology and clinical services pioneer on an ambitious mission to ensure individuals receive the safest, most effective, and highly optimized medical treatments. Non-optimized medication therapies cost the United States healthcare ecosystem over $528 billion annually in avoidable waste, medical harm, and unnecessary hospitalizations. Arine is redefining modern healthcare software (SaaS) by combining cutting-edge data science, machine learning models, predictive AI, and deep clinical expertise to scale patient-centric medication intelligence across more than 18 million managed lives.

Position Overview

We are seeking a highly motivated, empathetic, and detail-oriented Outreach Specialist to join our clinical care operations division under a temporary, full-time remote layout open across the United States. Working under the close guidance of a Clinical Support and Pharmacist Team Lead, you will act as a primary communication bridge—leveraging Arine’s software platform to intervene in high-risk patient cases. Shifting completely away from routine non-regulated data transcription entry logs, creative web layout design alterations, or general administrative blogging, you will operate an active high-volume pharmacy coordination, medication issue resolution, and patient data collection laboratory. This position requires a patient advocate with at least 6 months of healthcare call center history who guides technical telecommunication timelines fluidly natively using Call Center, Customer Support, and Cold Calling primitives, handles questions or pushback from pharmacy networks with ease, and demonstrates rock-solid familiarity with basic medical terminology.

Key Responsibilities

• High-Volume Pharmacy Outreach Governance: Direct and maintain an active outbound communication track, executing a target baseline of 75-100 outbound calls each day to regional pharmacies natively utilizing Call Center and phone-support primitives.
• Medication Issue Resolution Triage: Identify, de-escalate, and resolve medication-related tracking failures on behalf of client health plans, creating systematic follow-up parameters for escalation to licensed pharmacists.
• Clinical Data Instrumentation: Securely interview pharmacy networks and healthcare staff to harvest critical provider contact records, insurance parameters, and patient metrics necessary to complete automated clinical interventions.
• Accurate SaaS Platform Recordkeeping: Capture and maintain pristine, structured data records across Arine’s central cloud platform, minimizing data defects and updating care tracking metrics in real-time.
• IVR and Technical Queue Management: Apply analytical reasoning to rapidly navigate complex Interactive Voice Response (IVR) phone systems, auto-dialer queues, and specialized call center tracking applications.
• PHI and Compliance Safeguarding: Enforce ironclad data-privacy controls, strictly upholding Protected Health Information (PHI) access regulations and compliance responsibilities.
• Process Improvement Coordination: Participate in cross-functional standups and process review sessions alongside clinicians and software architects to optimize daily operational workflows.

Required Skills & Qualifications

• A minimum of 6+ months of proven, successful professional history operating inside a high-volume call center, helpdesk matrix, or administrative support capacity within a dedicated healthcare, digital health, or clinical environment.
• Grounded working familiarity with basic medical terminology, including the capability to distinguish major drug classifications, generic medication structures, and brand names.
• Advanced computer tool literacy, with practical operational comfort navigating Google Workspace systems and cloud-based call center software nodes.
• Outstanding verbal and written communication strengths in English, with an established background managing resistance, overcoming objections, and routing inquiries appropriately.
• Operational Timeline Context: Position operates under clear full-time parameters (40 hours/week) within the corporate operating hours of Monday–Friday, 6:00 AM–6:00 PM Pacific Time (PT), inclusive of up to two rotating Saturday shifts per month.
• Contract Terms & Location Context: This is a remote, temporary assignment expected to run seamlessly through December 2026. Candidates must reside permanently within and hold legal authorization to work inside the United States, with a willingness to travel to physical on-site team sessions multiple times per year.

Preferred Strategic Indicators (Nice to Have)

• Prior platform or operational background working directly with automated outbound dialers, pharmacy benefit managers (PBM), or consumer health insurance eligibility layers.
• An adaptable, resilient performer persona that thrives inside a high-volume, repetitive workflow setting and actively welcomes professional feedback.

What We Offer

• Competitive US Digital Health Remuneration: A steady hourly contract wage of $17.00 - $20.00 per hour calibrated precisely to your healthcare background, combined with potential future equity opportunities.
• 100% remote work infrastructure autonomy from your established private home workspace, freeing your schedule from physical traffic transit.
• High-Impact Clinical Scale Footprint: Elite professional growth credentials achieved by delivering personalized, life-saving clinical interventions that directly reduce hospitalizations for complex, high-risk patient groups.
• Access to an outstanding, mission-driven team culture where you can learn from, collaborate with, and grow alongside leading clinicians, senior digital health entrepreneurs, and world-class software architects.