Order Management Associate

About the Role

Operations connects nurses, patients, insurance providers, and our distribution partners — managing the logistics behind every order so the right product reaches the right patient, accurately and on time.
As an Order Management Associate, you'll own the full order lifecycle: verifying insurance coverage, resolving stock shortages, and coordinating with providers through our messaging portal as needed.
This is a metrics-driven role with a 6-week training ramp-up followed by a 6-week growth period, with volume goals that rise as accuracy is demonstrated. We push for high throughput, but never at the expense of accuracy.

What You'll Do

• Process healthcare orders end-to-end, including insurance verification and stock/inventory checks
• Communicate with providers via our portal to resolve missing information or clarify order details
• Meet and grow order volume and accuracy targets throughout training and beyond
• Flag issues, ask questions, and escalate when something doesn't look right
• Give and receive feedback regularly as part of a fast-paced, detail-oriented team
• Collaborate with teammates on shared goals — individual output rolls up to team performance

What We're Looking For

• Healthcare background is a plus
• Familiarity with DME (durable medical equipment) or medical supplies is a plus
• Strong verbal and written communication skills
• High level of organization and attention to detail
• Naturally curious, self-motivated, and comfortable working independently
• Able to balance a high volume of work without sacrificing accuracy
• Comfortable receiving frequent, direct feedback and adjusting quickly
• A collaborative, low-ego approach to work — open to different workflows and communication styles

What Success Looks Like

Order processing is nuanced, and mistakes will happen — what matters is how you respond. We're looking for someone who takes feedback seriously, applies it consistently, and holds themselves to a high standard of accuracy without losing speed. Honesty and transparency aren't just values on a wall for us — they show up in how we follow process, speak up when something's off, and support each other on a shared workload.

Environment:

• This role is fully remote
• Operations Schedule: 8:00 AM – 5:00 PM EST
• Occasional overtime opportunities