Operations Analyst

Coastal is at the forefront of modern banking, combining strong financial infrastructure with cutting-edge Banking-as-a-Service (BaaS) and fintech enablement strategies. We support not only individuals with their personal banking needs; we also empower businesses by integrating modern banking technology that drives growth, flexibility, and innovation.

At Coastal, we think and move like entrepreneurs; focused on impact, speed, and continuous improvement. We believe in working smart, collaborating deeply, and building solutions that unlock real potential. If you're someone who thrives in a fast-moving environment, loves solving complex problems, and wants to help shape the future of banking, we’d love to meet you.

Check out our video here!

OVERVIEW

Operations Analyst is responsible for performing testing, research, review and analysis along with resolving issues and escalate inquiries as related to CCBX Operations.

*****We are planning to hire in the first half of the posted range*****

JOB RESPONSIBILITIES

• Collaborate with Operations Group in conducting research, review and analysis.

• Support new account opening and maintenance.

• Customize test scripts for all new partner programs and products.

• Validate test scripts prior to program or product launch

• Provide in-depth support for Partners incoming emails and messages.

• Perform research, resolve issues and handle escalated inquiries.

• Monitor and analyze data related to file movements.

• Prepare required standard entries and dashboards.

• Provide Support for projects and initiatives.

• Perform daily review and research to resolve outstanding items related to account processing.

• Make recommendations to the Management regarding improvement in efficiency and current practices.

• Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, Regulation E, Truth In Savings Act and Unfair, Deceptive or Abusive Acts or Practices (UDAAP).

• Participate in internal committees and other meetings regarding the CCBX Partners.

• Compliance with all regulatory requirements

QUALIFICATIONS

• 3 years previous banking or fintech operations experience.

• 3 years previous banking experience with background in research, analysis, testing and escalation.

• Willing to work Pacific time zone hours.

• Ability to manage own workload, manage multiple tasks/projects and deliver against time pressured deadlines.

• Must be able to troubleshoot and resolve escalated operational issues, questions, and daily processing exceptions with minimal guidance and supervision.

• Exercise appropriate judgement when prioritizing work tasks.

• Excellent written and verbal communication skills.

• Attention to detail and accuracy a must.

• Cooperative and professional attitude with excellent team working skills.

• Must be proficient in computer skills including Microsoft Office and can learn software systems quickly.

• Ability to effectively present information and respond to questions from management, affected departments and our Partners.

• Experience is a leadership role preferred.

HOW YOU’LL THRIVE AT COASTAL

• Be the Best – Communicate effectively, pay close attention to detail, and prioritize your personal development.

• Be Relentless – Thrive in a goal-oriented environment exercising both patience and persistence. Advocate for our customers and team members and strive to promote the Coastal Difference.

• Be Un-Bankey – Be a forward thinker with a creative mindset. Build long-lasting relationships promoting the Coastal Difference, built on a foundation of integrity, honesty, and trust.

• Embrace Gray Thinking – Use sound judgment while decision-making and problem-solving. Think outside the box.

• Stay Flexible – Organize and strategize effectively while always being prepared to adapt on the fly. Seek efficiencies for Coastal to work smarter, not harder.

• Take Care of Each Other – Understand what it means to be a true team player and have your teammate's back. Practice self-awareness and build your emotional intelligence.

BENEFITS WE OFFER

• Medical Coverage: Choose from three competitive medical plans to find the coverage that best fits your needs and lifestyle.

• Health Savings Account (HSA): Available with eligible medical plans, offering tax advantages and employer contributions.

• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses to help you save on out-of-pocket costs.

• Dental and Vision Insurance: Plans to keep you and your family smiling and seeing clearly.

• Life Insurance: Company-paid basic life insurance with options to purchase additional coverage for yourself and your dependents.

• Long-Term /Short-Term Disability (LTD): Income protection in the event of a long-term illness or injury.

• Supplemental Benefits: Including Hospital Indemnity, Accident Insurance, and Critical Illness coverage to provide extra financial support when you need it most.

• 401(k) Retirement Plan: A competitive retirement savings plan with company matching to help you plan for the future.

• Paid Time Off: Generous vacation and sick leave policies to support your time away from work.

• Holidays: Enjoy 11 paid holidays throughout the year.