Operational Controls Lead (QA/QC & Risk Management) at Griffin

About Griffin: Griffin is a fully regulated UK bank powering accounts and payments for product-led fintechs like Uber, Yonder, Prosper, and Sidekick. Since launching in 2024, Griffin has rapidly expanded, supporting banking backbones in remittance, payroll, wealth, insurance, proptech, payments, neobanking, and more. Griffin is now moving into card issuing, stablecoin infrastructure, and agentic finance.

Griffin fosters a high-trust, high-autonomy culture, prioritizing remote-first flexibility and asynchronous work. The company is mission-driven, intentional about hiring, and values clarity, readability, and independent thinking.

The Opportunity: Griffin seeks an Operational Controls Lead to establish and manage the first-line controls program. This role involves building and scaling controls frameworks, ensuring operational accuracy, and providing confidence to leadership through QA/QC testing, risk management, and MI reporting.

Key Responsibilities:

• Conduct quality assurance reviews and quality control testing across operations, ensuring processes align with approved procedures.
• Perform sample-based testing and control checks, identifying errors, control gaps, exceptions, and operational risks.
• Develop and implement corrective action and remediation plans in collaboration with operations teams.
• Lead the Service guild controls attestation framework and support risk owners in first-line RCSA exercises.
• Design QA/QC testing frameworks, control checklists, sampling methodologies, and quality standards.
• Generate regular QA/QC reporting and MI, contributing to Griffin-wide operational risk reporting.
• Coordinate internal and external audits, compliance, risk, and regulatory reviews, providing evidence of operational controls.

Expected Contributions: This role is flexible and evolving. You’ll define how to achieve outcomes, focus on critical gaps, and shape the role’s trajectory based on customer needs and technical challenges.

Required Background:

• 5+ years of experience in Operations QA/QC, control testing, transaction testing, or operational risk management within a bank or financial institution.
• Proven ability to review operational processes, identify errors, exceptions, control weaknesses, and process gaps.
• Experience making recommendations to strengthen controls.
• Strong analytical and MI/data analysis skills, with experience producing QA/QC reports, dashboards, and trend analysis.
• Ability to challenge operations constructively and operate with an independent control mindset.
• Strong writing skills for creating clear, readable documentation.