Network Automation Advisor

What You'll Do

Customer Workshops and Strategic Consulting

• Plan and facilitate onsite and virtual customer workshops with executives, network leaders, architects, and operations teams to surface priorities, pain points, and automation opportunities.
• Translate business objectives into prioritized NetBrain use cases, automation strategies, and phased maturity roadmaps.
• Build stakeholder consensus on automation priorities, ownership, and governance.
• Deliver executive-level readouts summarizing findings, recommendations, and next steps.

Business Value and Adoption

• Identify opportunities for NetBrain to reduce operational effort, accelerate troubleshooting, and strengthen compliance; establish value hypotheses and success criteria.
• Quantify business outcomes (hours saved, MTTR improvement, change-risk reduction, tool consolidation) and prioritize use cases by impact, feasibility, and readiness.
• Develop customer-specific adoption and value realization plans; conduct periodic value reviews and recommend roadmap adjustments.
• Document customer success stories and promote broader adoption of NetBrain capabilities across teams.

Network Automation and Technical Advisory

• Assess network operations processes and define requirements for runbooks, network intents, dashboards, and automation workflows covering troubleshooting, incident response, change validation, and compliance.
• Provide architectural guidance for automation across complex, multi-vendor environments; review designs for scalability, security, and alignment with objectives.
• Collaborate with NetBrain architects and engineers to translate workshop outcomes into technical requirements, including pre/post-change validation, continuous assessments, and closed-loop remediation.
• Advise on integrations with ITSM, monitoring, and observability platforms; stay current on emerging automation and AI technologies.

Customer Engagement and Program Leadership

• Serve as a trusted advisor to customer technology leaders; build relationships with sponsors, champions, and stakeholders.
• Define governance, roles, and operating models for automation programs; identify and help resolve adoption risks and organizational barriers.
• Maintain clear documentation of findings, decisions, and commitments; partner with Customer Success, Professional Services, Sales, Solution Engineering, and Product to deliver a coordinated experience.
• Provide structured feedback to Product and Engineering on customer needs and market trends.

What You Bring

• Bachelor’s degree or equivalent professional experience, plus 8+ years in enterprise networking, network operations, network automation, or infrastructure consulting, including direct experience in a large enterprise environment.
• Demonstrated ability to lead customer workshops, discovery sessions, or strategic planning engagements, translating technical topics into business language for audiences ranging from engineers to executives.
• Strong analytical, organizational, and communication skills; able to manage multiple engagements independently while collaborating with global, cross-functional teams; willing to travel to customer sites for multi-day workshops.
• Should have experience in several of the following areas:
  • Enterprise network architectures and protocols across multi-vendor environments: routing/switching, TCP/IP, BGP, OSPF, IS-IS, MPLS, VPNs, VLANs; firewalls (Palo Alto, Cisco, Fortinet, Check Point, Juniper); load balancing (F5); wireless (Cisco, Aruba, Juniper Mist); data center (Cisco ACI/Nexus, Arista, VMware NSX); SD-WAN; and public cloud networking (Azure, AWS, GCP).
  • Network configuration management, compliance, vulnerability, and lifecycle management; monitoring, observability, and telemetry platforms; ITSM platforms (e.g., ServiceNow).
  • Automation and integration technologies: REST APIs, JSON/XML/YAML, NETCONF/RESTCONF/YANG, Python, Ansible, PowerShell, Terraform, Git, CI/CD, and experience building automated diagnostics, health checks, or remediation workflows.
  • This role does not require full-time software development, but candidates must understand automation design principles and work effectively with automation engineers and architects.
• Willingness to travel up to 40-50% within your territory as required.
• Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
• Stationary Tasks: Sitting for extended periods, remaining in a stationary position.

Preferred Expertise

• Previous experience with the NetBrain platform (Dynamic Maps, Path Analysis, Runbooks, Network Intents, Preventive Automation, Golden Assessments).
• Background as a network architect, senior network engineer, automation engineer, infrastructure consultant, or operations leader, including building or leading an automation program or center of excellence.
• Management or technology consulting/customer advisory experience — business cases, ROI analyses, executive presentations — plus familiarity with AI applications in network operations and ITIL practices.
• Relevant certifications (CCNP, CCIE, JNCIP, JNCIE, PCNSE, AWS, Azure, ITIL) and experience with global customers and distributed teams.