Membership Specialist

We’re seeking a calm, empathetic, and detail-oriented Full-Time Membership Specialist to support our members remotely. In this role, you’ll respond to email and Slack inquiries related to memberships, ensuring a smooth, responsive, and respectful experience for each individual, including patients navigating sensitive situations.

Your Day-to-Day

• Respond to all membership emails within a 4-hour window during business hours.
• Monitor and respond to questions in Slack from members or internal teams.
• De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
• Troubleshoot account access, billing, and membership status issues.
• Maintain clear documentation of interactions and flag any trends or issues.
• Communicate with internal teams as needed to resolve complex issues.
• Uphold privacy, empathy, and professionalism in every interaction.

You’ll Thrive Here If…

• You love rolling up your sleeves and building from the ground up
• You love talking to people and being curious about their journey
• You care about finding the right match and best outcome
• You are empathetic, driven, and operate with high integrity
• You care about building and providing a great candidate experience
• You believe healthcare should be accessible to everyone, not just the privileged few
• You find joy in doing work that matters

What We’re Looking For...

The Non-Negotiables:

• Customer service experience.
• Proven ability to de-escalate tense or emotional situations with empathy and clarity.
• Excellent written communication skills—clear, kind, and concise.
• Reliable, self-directed, and able to work independently.
• Ability to manage time and prioritize while meeting the required 4-hour response window.

The Nice-to-Haves:

• Zendesk Experience
• Customer retention experience
• Dispute resolution experience