Member Support Specialist

Key Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently, contributing to the company’s bottom line.
• Monitor email queue and handle member inquiries and questions.
• Follow up on member inquiries by taking specific action in a timely manner.
• Work on special short-term projects to offer customized support for new programs.
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies.
• Handle confidential customer information with the highest levels of integrity.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Track and report to management on systemic issues and provide insight on trends.
• Participate in additional training courses when needed.
• Other duties as assigned.

Qualifications

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus.
• High school diploma/GED required.
• Highest sense of integrity and discretion required.
• Ability to remain professional and courteous with customers at all times.
• Excellent written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.
• Willingness to learn every day, do it fast, and use knowledge appropriately.
• Ability to work independently and in a team environment.
• Technically literate with analytical thinking skills.
• The employee must have the ability to work various shifts if business needs arise.
• Proficiency with MS Office and good typing skills (minimum 40 wpm).
• Provide a positive, professional, empathetic, and customer-focused manner.
• Solid organization and work prioritization skills.
• Care to do a great job and desire to grow professionally.