Member Engagement Representative

About the Role

As a Member Engagement Representative, you'll be the first connection between members and the care that can change their lives. You'll deliver compassionate, high-quality service while helping participants understand their benefits, enroll in the right health programs, and resolve any issues along the way.

This is a great fit for recent college graduates or individuals with 1–2 years of customer service or call center experience who want to grow within a mission-driven organization.

What You'll Do

• Engage with members via phone, email, and live chat to answer questions and provide excellent service.
• Assist participants in qualifying for and selecting the right health or wellness programs.
• Resolve inquiries, disputes, and escalations with professionalism and empathy.
• Support outbound campaigns and outreach efforts to engage potential members.
• Verify insurance benefits and eligibility, using your understanding of healthcare workflows, billing, and medical terminology.
• Maintain performance metrics and quality standards; specific targets reviewed during onboarding.
• Collaborate with teammates and share feedback to improve processes and the member experience.
• Represent Solera's mission and values in every interaction, ensuring members feel supported and understood.

What We're Looking For

• Experience: 1–2 years of customer service or call center experience required. Healthcare experience is a plus, but not required.
• Education: HS Diploma required; Bachelor's Degree preferred.
• Technical Skills: Comfortable navigating multiple computer systems, call center tools, and chat platforms.
• Clear Communication: Strong written and verbal communication skills, with the ability to explain complex information simply.
• Metrics-Driven Mindset: You're motivated by goals, quality standards, and continuous improvement.
• Attention to Detail: Accurate and organized in documenting information.
• Typing Speed: Minimum 45 words per minute.
• Internet Requirement: Must have reliable, high-speed internet suitable for video calls and remote system access.

Training & Development

We invest in your success from day one.

• Week 1: Classroom-based training to learn our systems, programs, and service model.
• Week 2: "Ride-along" experience with a seasoned team member to practice live calls and learn in real time.
• Ongoing Coaching: Regular feedback, performance check-ins, and growth opportunities within the company.

Why You'll Love Working Here

• Remote Flexibility: Work from home while staying connected to a supportive, high-energy team.
• Meaningful Work: Help people get access to care that truly changes lives.
• Team Culture: Collaborative, positive, and performance-driven — we recognize wins together.
• Growth: Many team members grow into other roles across healthcare operations and beyond.

Join Us

If you're ready to start a rewarding career where you can grow, learn, and make a real difference, we want to meet you. Apply today to join a team that's passionate about helping others — and about helping you reach your full potential.