Medical Director - AI-Powered Virtual Care

Join K Health as a pioneering clinical leader and play a key role in transforming healthcare delivery. At the forefront of innovation, our AI-powered tools are redefining standards for high-quality, efficient care. In collaboration with leading hospital systems across the country, we are expanding access to healthcare through state-of-the-art Virtual Comprehensive Care Clinics.

K Health is seeking an innovative, technology-forward Medical Director to serve as a senior member of the Medical Leadership Team and help lead the next generation of AI-enabled healthcare delivery. Reporting directly to the Chief Medical Officer, this executive physician leader will oversee clinical operations for a 24/7 virtual care platform that provides integrated primary care, behavioral health, and acute care services through text and video-based interactions.

Responsibilities and Essential Duties

• Become an expert in our AI-based care delivery model, which uses data-driven models to provide quality care efficiently
• Develop a comprehensive understanding of our clinical practice within our consumer and partnership clinics
• Owner of clinical policy and regulatory oversight within Virtual Clinic
• Collaborate with Practice Manager to assess opportunities for continued operational improvement
• Participate in the customization, development, design, standardization, implementation, and review of medical operations, protocols, and data to ensure operational accuracy and efficiency
• Lead a partnership clinic, from development to launch, be accountable for the oversight and management of clinic operations and practicing clinicians
• Provide clinical expertise to both internal teams (operations, product, medical, regulatory, non-clinical, marketing, and data science) and external teams to ensure that clinical needs and business strategies are met
• Share regular updates and create presentations to the Medical Leadership Team as well as other key stakeholders
• Develop and deliver best-in-class training for all clinical team members. Modifying as needed to meet the standards and requirements of each partner system
• Establish excellent communication and collaboration with cross-functional partners both internally and externally
• Responsible for timely delivery of high-quality clinical quality data and tools, working in concert with data science and analytics teams
• Support the establishment, maintenance, and communication of appropriate policies, procedures, and clinical practice guidelines
• Assist with planning, development, and modification of the clinical workflows and processes for each partnership
• Work with the operations team to develop and maintain scalable processes and procedures for the medical team
• Lead or assist in writing, reviewing, and/or approving clinical project deliverables such as scope definition documents, product integration, handbooks, manuals, QA monitoring plan and tools, patient safety management, close-out and handoff plans, and readiness plans
• As our clinic expert, you will assist with the development of media, presentations, and demonstrations

Additional Duties

• Clinical hours will vary but anticipate 8-20 hours per week based on clinic need
• Demonstrated experience managing and mentoring team members. Effective leadership and critical thinking skills and proven ability to foster team productivity, unity, and cohesiveness
• Educate patients on appropriate treatments and care plans for their health needs
• Co-manage patients with external partners within our healthcare delivery model
• Manage patient follow-ups for chronic care programs
• Prescribe medication and refills as appropriate
• Elevate comprehensive remote care; provide compassionate and meaningful care
• Think on your feet to devise creative solutions to problems that arise or escalate, as appropriate

What We're Looking For

• 2-3 years of post-residency experience
• Must be Board Certified in Family Medicine
• Comfortable treating patients of all ages in a remote setting
• Comfortable with EMRs, MUST have EPIC experience
• Prior experience in a leadership role preferred but not required
• Experience in start-up environments and Telemedicine; however, other relevant experiences and skills may be considered by the hiring manager
• Effective leadership and critical thinking skills and proven ability to foster team productivity, unity, and cohesiveness
• Highly motivated self-starter who thrives working in a fast-paced innovative environment while remaining flexible, agile, proactive, resourceful, and efficient
• Comfortable with technology and digital health
• Willingness to work clinically (25-50%)
• Local to NY City area is preferred
• Some travel (domestic and international) up to 30%