Managed Services Analyst IV

The Managed Services Analyst IV role represents an advanced level of expertise and responsibility within the organization, requiring a combination of advanced customer service skills, administrative proficiency, strategic thinking, and leadership abilities to drive operational excellence and ensure the highest level of customer satisfaction.

This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity.

Principle Duties and Responsibilities:

• Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
• Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
• Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
• Prepare and present reports that indicate milestones, and key performance indicators.
• Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
• Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
• Assist with onboarding and conducting training of new hires.

Required Skills:

• Ability to deliver exceptional customer service, resolve complex issues, and exceed customer expectations.
• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Strong commitment to upholding the highest standards of integrity, ethics, and professionalism in all interactions and decision-making processes.
• Excellent communication, interpersonal, and collaboration skills, with the ability to effectively interact with diverse stakeholders and build strong relationships.
• Exceptional professionalism.
• Project Management.
• Ability to evolve and adeptly navigate through evolving guidelines or processes.
• Exhibits industry knowledge and constantly strives to learn.

Required Qualifications:

• Bachelor’s Degree preferred or High School Diploma or equivalent with 3 years of experience.
• Advanced technical knowledge of software products.
• Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and PowerPoint.
• Supply Chain experience preferred.
• Experience working in a team-oriented environment.
• Up to 10% travel annually required.