Logistics Manager (US-Based) at Hilo by Aktiia

High blood pressure is the world's most common disease, causing 18 million deaths each year. At Hilo by Aktiia, we're building a world where no lives are lost to its effects — with technology that helps people take control of their health.

We're a venture-backed scale-up with $96 million raised from investors in Europe and the US. Rooted in 18 years of research at the Swiss Center for Electronics and Microtechnology (CSEM), our device is the world's only medically accurate, cuffless, continuous blood pressure monitor for daily use — clinically validated and CE Marked as a Class IIa medical device, now available in 12 countries. In July, we launched in the US.

We're a remote-first company headquartered in Neuchâtel, Switzerland, united by our passion for impact and innovation.

Role overview

Every Hilo Band that reaches a customer on time is one more person who can start taking control of their blood pressure. As Logistics Manager, you own our day-to-day D2C logistics execution end-to-end: Webshop and Amazon across the USA and Canada markets. This covers daily fulfilment and outbound logistics, inbound transportation from our factories to regional warehouses, last mile delivery, returns, and the daily relationship with our 3PLs and carriers. Our network has grown to six third-party logistics partners worldwide, including our newest partner in the US. Your impact comes from running the operation superbly well every day, resolving issues before customers feel them, and steadily making the flows you own smoother, faster, and more cost-efficient. You contribute to our wider logistics strategy, while overall network architecture sits with Operations leadership. You work as an individual contributor without direct reports, in close collaboration with Manufacturing, Finance, Sales, Quality, and Customer Service, with room to grow as the network scales.

Core responsibilities

End-to-end D2C logistics operations

• Own end-to-end D2C logistics for Webshop and Amazon across the USA and Canada.
• Run daily fulfilment and outbound logistics from order processing through final delivery, including last mile, returns, and issue resolution.
• Resolve exceptions fast and cleanly so customers never feel the friction behind the scenes.
• Contribute to planning and implementing the overall logistics strategy.

3PL and carrier management

• Manage and scale a multi-3PL network, including ramping up our newly launched US operation.
• Own SLAs, performance reviews, and capacity planning across logistics partners.
• Be the daily operational contact for 3PLs and carriers, building relationships based on trust and clear expectations.

Inbound and international transportation

• Own inbound transportation from our factories, for example in China and Vietnam, to regional warehouses.
• Lead inbound carrier selection, route design, rate negotiation, and cost-to-serve optimization.
• Coordinate freight booking, shipping schedules, and handover to logistics partners.
• Manage customs clearance processes and import documentation.

Product integrity and inventory execution

• Ensure product integrity for devices that are sensitive to temperature, humidity, and pressure.
• Maintain inventory visibility across warehouses and sales channels.
• Coordinate replenishment to avoid both stockouts and excess inventory.

Reporting and collaboration

• Define and track logistics KPIs such as OTIF, lead time, cost per shipment, and return rate, and report them so the business can act on them.
• Drive continuous improvement of the operations you run.
• Collaborate closely with Manufacturing, Finance, Sales, Quality, and Customer Service.

Requirements

Background & Experience

Essential

• 5+ years in logistics, fulfilment, or supply chain operations, ideally in D2C or e-commerce and international distribution.
• Proven experience managing 3PLs, carriers, and cross-border shipments.
• Solid working knowledge of last mile delivery, Amazon fulfilment, and international shipping fundamentals.
• Hands-on experience with logistics or ERP tools, and strong analytical skills.
• Excellent English, written and spoken.
• USA-based, and willing to travel occasionally to warehouses in Switzerland, Germany, UK, Canada, Australia, and the USA.

Nice to have

• BSc in Business Administration, Supply Chain, Logistics, or a related field. Equivalent practical experience counts just as much.
• Chinese.
• Experience in medical device, pharmaceutical, or other quality-regulated logistics.
• Experience setting up logistics operations in a new market.

How you work

• You are a self-starter who thrives in a scale-up without a large support structure around you.
• You have a strong execution mindset and real attention to detail.
• You keep several issues moving in parallel and prioritize well under pressure.
• You communicate clearly, take ownership, and bring solutions rather than problems.

What success looks like

In your first 90 days

• Day 30: You know our network end-to-end: every 3PL, carrier, lane, and system, and you are the go-to person for daily operational questions.
• Day 60: You run daily fulfilment and inbound execution independently, you have taken over the 3PL and carrier relationships, and you have named the three biggest sources of friction in the current flow.
• Day 90: Logistics KPI reporting runs on your cadence, your first improvement is live and measurable, and you are driving the ramp-up of our US operation.

After one year

• Orders are fulfilled accurately and delivered on time, consistently and in the Americas.
• Operational issues are identified early and resolved before customers are affected.
• Our US operation is running to SLA and scaling smoothly with demand.
• Cost per shipment and inbound cost to serve are trending down with no trade-off in service.
• 3PLs and carriers experience us as a well-run, well-organized partner, and the customer delivery experience is consistently positive.