Lifecycle Technical Specialist

About Uncommon Agency: Uncommon Agency (uncommonagency.co) is a fast-growing, data-driven e-commerce lifecycle marketing agency specialized in developing high-yielding retention, automated engagement, and audience monetization systems for top-tier Direct-to-Consumer (DTC) brands. We collaborate with ambitious digital brands to construct error-free, compliant, and highly tailored communication ecosystems. Comprising a fast-paced, remote-first team of Lifecycle Strategists, Creative Designers, and Integration Engineers, we eliminate structural messaging bottlenecks to ensure our clients unlock maximum consumer lifetime value across every inbox interaction.

Position Overview

We are seeking a highly technical, exceptionally detail-oriented, and process-driven Klaviyo expert to join our global Lifecycle Marketing division as a Lifecycle Technical Specialist on an hourly independent contractor basis. This remote role is exclusively designed for an execution specialist who thrives on the operational, logical, and structural side of retention marketing, taking profound pride in delivering flawless, highly compliant email and SMS workflows with minimal oversight. Shifting completely away from high-level brand strategy planning, conceptual copywriting, or creative layout sketching, you will run an active campaign formatting, multi-branch logic configuration, and rigorous quality assurance laboratory—partnering face-to-face with internal account strategists and engineering teams. This position requires a platform power-user with 3-5 years of e-commerce experience who formats messaging modules fluidly natively using Email Marketing tools, evaluates rendering anomalies cleanly across diverse mobile and desktop devices, and directs data integrations confidently within high-throughput agency schedules.

Key Responsibilities

• Automation Flow Architecture: Build, manage, and audit intricate multi-tier Klaviyo automated flows, ensuring data pipelines translate smoothly into robust customer retention sequences.
• Advanced Logical Configuration: Structural setup of complex segmentation paths, conditional splits, trigger filters, precise delay metrics, and automated conditional rules cleanly natively utilizing Email Marketing guidelines.
• Dynamic Content Engineering: Configure interactive product feeds, hide/show block components, customized tracking URLs, and dynamic script variables to personalize messaging at scale.
• Rigorous QA and Rendering Auditing: Execute end-to-end pre-deployment rendering tests across multiple device screens and inbox clients to ensure zero formatting errors, broken links, or delivery flags.
• SMS Campaign Management: Deploy and optimize targeted SMS blasts and automated text sequences across Klaviyo, Attentive, or concurrent mobile messaging environments.
• Account Directory Hygiene: Maintain pristine list organization, audience segment definitions, and centralized technical account documentation across a multi-client brand portfolio.

Required Skills & Qualifications

• A minimum of 3 to 5 years of hands-on, verifiable professional experience building and managing advanced retention campaigns inside Klaviyo.
• Proven background supporting high-growth Direct-to-Consumer (DTC) e-commerce brands, displaying a comprehensive grasp of lifecycle metrics and operational delivery.
• Deep master-level command of Klaviyo automation mechanics, specifically including trigger behaviors, dynamic personalization tags, list health management, and multi-tier conditional splitting.
• Strong, uncompromised written and verbal communication skills in English, enabling flawless documentation tracking and collaborative team execution.
• Highly reliable, responsive, and organized profile with an innate ability to follow strict agency processes and address technical bottlenecks independently under tight timelines.
• Timezone Alignment Mandate: Candidates must maintain full, consistent availability to support execution cycles during the 9:00 AM to 5:00 PM EST operational window.
• Location Context: Position is structured as a remote contract placement accepting candidates residing permanently within the Philippines, Brazil, Portugal, Mexico, Argentina, or Spain.

Preferred Strategic Indicators (Nice to Have)

• Technical fluency with HTML and CSS tailored specifically for modern, responsive email template customization.
• Deep practical experience managing direct database webhooks and data flow configurations with Shopify backends.
• Prior experience utilizing enterprise-grade standalone SMS platforms such as Attentive.

What We Offer

• Flexible, Production-Calibrated Hourly Track: An autonomous B2B contractor layout offering an anticipated 20 up to 40 hours per week, matching client workloads smoothly.
• The incredible professional canvas to operate as the dedicated technical execution engine for some of the world’s most exciting DTC storefronts.
• Profound work-from-home remote parameters providing exceptional geographic flexibility and virtual team collaboration.
• A flat, speed-oriented workplace that respects technical expertise, allowing you to focus entirely on clean, error-free code and automation execution.