Lead WMS Consultant

About Fulfillment IQ (FIQ):

Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology, solving complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk.

If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.

Role Overview:

This role supports a client engagement with a leading MHE (Material Handling Equipment) provider. The primary focus is WCS (Warehouse Control System) integration between WMS platforms and third-party robotics systems (e.g., goods-to-person, put walls, conveyor/sortation, ASRS), rather than ground-up WMS configuration alone.

You'll work with mid-sized clients (not large enterprise accounts) across the East Coast, partnering closely with local, onshore development teams and, in many cases, international robotics vendor teams based in Asia or Europe. This is a genuinely hybrid functional/technical seat: you'll be expected to sit comfortably between operations, IT, and the robotics vendor, not purely in one lane.

Key Responsibilities:

• Lead and support WMS-to-robotics integration projects, including goods-to-person, conveyor/sortation, ASRS, and put-to-light/pick-to-light systems.
• Analyze business, functional, and integration requirements to design effective, scalable WMS/WCS solutions.
• Configure core WMS modules (Inbound, Outbound, Inventory, Returns, Picking, Shipping) as needed to support the broader automation integration.
• Troubleshoot MHE messaging issues end-to-end: tracing an unprocessed or failed message back to its source job/process, determining severity and impact, and resolving root cause rather than just symptoms.
• Support technical determinations for endpoints, ports, and message formats as part of integration setup and troubleshooting.
• Write, review, and optimize SQL queries and stored procedures (e.g., Oracle, MSSQL) to support inventory adjustments, order-header updates, and wave/allocation logic, particularly in QA and production troubleshooting scenarios.
• Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases, including live, onsite troubleshooting alongside client product managers.
• Lead or participate in issue/bridge calls during critical incidents, presenting root-cause analysis to client stakeholders (warehouse managers, SMEs, support teams).
• Exercise sound judgment on scope and schedule, clearly communicating to clients when a late-breaking requirement threatens an established go-live date, and helping identify true MVP scope.
• Collaborate with local, onshore developers as well as international robotics vendor teams, adapting communication and troubleshooting approaches accordingly.
• Maintain high-quality documentation: design docs, technical specifications, test plans, runbooks, and configuration records.
• Mentor or guide less experienced consultants, analysts, or support staff as needed.

Required Skills & Experience:

• 6–10+ years of experience in WMS implementations or supply chain execution systems, ideally spanning multiple full end-to-end implementations and go-lives (not solely support-ticket-level exposure).
• Strong techno-functional background, comfortable operating as a hybrid “super user” bridging business/operations and IT, rather than a purely functional or purely developer profile.
• Direct, hands-on experience integrating WMS with MHE/automation systems, robotics platforms (e.g., Geek+, Locus Robotics, Exotec, iRobot, or comparable), conveyor/sortation, or ASRS.
• Genuine working proficiency in SQL, able to write and troubleshoot stored procedures, joins, and updates directly (not just read or review), on Oracle, MSSQL, or a comparable platform.
• Deep understanding of warehouse workflows: receiving, put-away, wave/allocation logic, picking, packing, shipping, and returns.
• Hands-on experience with put-to-light and pick-to-light systems, and general familiarity with warehouse floor hardware (RF guns, printers, label formats).
• Demonstrated ability to troubleshoot MHE messaging issues methodically, tracing problems back to source rather than reacting to symptoms alone.
• Proven client-facing experience: running go-lives, leading issue/bridge calls, and communicating directly with client stakeholders under pressure.
• Comfortable with 50–75% travel, including occasional weekend work during go-live windows.
• Ability to work effectively with both local, onshore teams and international, offshore robotics vendor teams.

Preferred / Nice to Have:

• Direct experience with Hy-Tek Intralogistics or their proprietary WMS (IntraOne).
• Direct experience with Geek+, Locus Robotics, or Exotec specifically.
• Experience acting as a design lead on multi-building or multi-site WMS rollouts.
• Experience mentoring junior consultants or analysts.

What Success Looks Like in the First 90 Days:

30 Days:

• Complete onboarding on the client engagement model, active projects, and FIQ's tools (SQL environments, API testing, ticketing/documentation systems).
• Review current WMS-to-robotics integration architecture, message flows, and existing design documentation across assigned projects.
• Build familiarity with the specific robotics platforms in use on assigned client projects (e.g., Geek+, Locus, Exotec, or conveyor/ASRS systems), and meet key stakeholders on both the client and vendor side.

60 Days:

• Independently lead design workshops and requirements-validation sessions for at least one active workstream.
• Own root-cause investigation and resolution for MHE integration issues, including SQL-based troubleshooting in QA/production environments.
• Begin leading client-facing calls (SIT/UAT support, issue/bridge calls), including direct interaction with international robotics vendor teams.

90 Days:

• Fully own solution design and delivery for assigned workstreams, with clear traceability between requirements and proposed solutions.
• Demonstrate sound judgment on scope/schedule risk, having successfully guided at least one MVP-scope conversation with a client near a go-live.
• Be a trusted point of escalation for less experienced consultants on the account, mentoring as needed.

Key Performance Indicators (KPIs):

• Customer Success: Requirements captured accurately; high client satisfaction; successful go-live and post-go-live support.
• Integration Quality: WMS-to-robotics integrations function reliably, with issues traced to root cause and resolved durably rather than patched.
• Delivery Discipline: Clear, proactive communication on scope/schedule risk, with MVP boundaries respected near go-live.
• Collaboration: Effective, positive working relationships with both local development teams and international robotics vendor teams.
• Documentation Quality: Design docs, technical specs, and runbooks are complete, clear, and actionable.

Why You’ll Love Working Here

At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have a visible impact.

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy.

Work That Matters
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance.

Career Growth That Matters
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics.

A Collaborative Culture
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards.

Perks you’ll appreciate:

• Employee Health: Comprehensive health and dental coverage for you and your family
• Time Off: Competitive paid time off and flexible leave policies
• Retirement: Retirement savings programs and employer contributions
• Professional Growth: Dedicated learning and development budget
• Flexible Work: Remote and hybrid work options
• Perks: Equipment allowances, internet reimbursements, business travel coverage, and employee stock options (ESOP), where applicable.
• Community Engagement: Team events, meetups, and company offsites