Lead Sales Engineer

The Role

Lead Triple Whale's Sales Engineering team while still carrying your own deals. You'll manage three SEs — coaching, call reviews, development — and personally own the hardest technical opportunities in the team's book. Roughly half your time in the field, half leading the team.

What You'll Do

• Run technical discovery, POCs, and demos on your own deals — typically the largest and most competitively contested.
• Take escalations from the team on technical and competitive objections they can't close out.
• Coach three SEs: recurring 1:1s, structured call reviews against our frameworks, and a clear development plan for each.
• Define and document how SE works here: when an SE engages a deal, what a POC requires to start and what "passed" means, discovery standards before a demo, and what a clean handoff to Solutions Architecture contains.
• Hire and ramp SEs as the team grows.
• Own the accuracy of what your team promises pre-sale. Solutions Architecture has to build it.

What Success Looks Like

• Conversion through the technical evaluation stage, on your deals and across the team.
• Shorter cycle times on SE-supported deals.
• What gets promised pre-close holds up post-close.
• A documented SE process the whole team actually follows.
• Three SEs measurably better than when you started.

Requirements

• 6+ years in sales engineering, solutions consulting, or a similar technical pre-sales role.
• Experience coaching or mentoring other SEs — formal management title not required, but you need to have raised someone else's game before.
• Track record of building process, not just following it: POC criteria, discovery standards, handoff requirements, review cadences you put in place that stuck.
• Working SQL fluency.
• Hands-on experience with marketing attribution — pixel-based, multi-touch, or MMM.
• Comfortable telling a customer we haven't built something, and telling a rep their deal isn't as strong as they think.
• Based in the New York City area.

Nice to Have

• E-commerce or DTC background — MER, CAC, contribution margin, payback.
• Competitive experience.
• Shopify ecosystem depth, including headless or non-Shopify implementations.
• Formal people-management experience.