Lead Account Manager

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We are looking for a strategic and high-energy Lead Account Manager to spearhead our client success efforts. In this pivotal role, you will oversee a book of 140 businesses while managing a dedicated team of four account managers. Your mission is to elevate the client experience, ensure rapid response times, and drive measurable growth for our partners. If you are a natural leader who thrives in a fast-paced environment and is passionate about delivering world-class service, we want to hear from you.

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Key Responsibilities

• Lead, mentor, and manage a team of four account managers to ensure peak performance.
• Oversee a diverse portfolio of 140 client accounts, maintaining high satisfaction and retention.
• Monitor and optimize Service Level Agreement (SLA) response times to ensure excellence.
• Analyze client feedback and surveys to implement service improvements and strategy shifts.
• Identify and execute opportunities for account growth and expansion within the existing book of business.
• Act as the primary point of escalation for client needs and team challenges.

","category":"Admin & Support","tags":["Project Management","Leadership","Client Success","Account Management","Results-Oriented"],"salary_range":"Competitive salary (Not Disclosed)","job_type":"Full-time","experience_level":"Mid-Level"}