L1 Technical Support Specialist - Senior

About the Role: SOFTSWISS continues to expand its team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues for a secure, state-of-the-art iGaming platform.

What You'll Do

• Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
• Provide first-line operational support for project systems and configurations.
• Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes.
• Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents.
• Maintain accurate ticket updates and prioritize tasks in accordance with business risk levels.

What You Bring

• Higher or incomplete higher education, with a preference for graduates of technical universities.
• Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana).
• Basic knowledge of markup web languages (HTML, CSS).
• Working proficiency in both the English and Russian languages.
• Bonus: Familiarity with GitLab (or alternatives), CI/CD pipelines, and APIs.

Benefits

• Full-time remote work opportunities and flexible working hours.
• Private insurance and an additional 1 Day Off per calendar year.
• Sports program compensation and a Comprehensive Mental Health Programme.
• Free online English lessons with a native speaker and participation in professional conferences.
• Fully remote work flexibility within Poland.