Key Account Manager (KAM) - East

Genea Overview:

As leaders in property technology, Genea provides cloud-based physical security, submeter billing, and on-demand HVAC solutions to over 1 million users across 39 countries. Genea is a mission-driven team that collaborates, innovates, and engineers the proptech solutions of tomorrow to solve today’s challenges. The company fosters an environment of teamwork, transparency, and authenticity, where employees can be themselves. Genea has been recognized as a Top Workplace in 2021-2026, with a rating of 4.4 out of 5 stars on Glassdoor. Benefits include 401k matching, PTO, 100% paid parental leave, 100% paid employee health, dental, and vision benefits, remote work options, and an award-winning workplace culture.

Job Overview:

Genea is in an exciting phase of growth, and there’s never been a better time to join the team! The company is scaling rapidly, expanding its team, and creating brand-new roles to help innovate faster, serve customers better, and take success to the next level.

The Key Account Manager (KAM) is responsible for engaging directly with large enterprise end users selling Genea Access Control solutions. This role involves developing, expanding, and maintaining ecosystem and integrator partner relationships, working directly with global accounts teams. The individual is an experienced solutions salesperson who can think holistically about modern SaaS applications, end customer adoption of cloud technologies, and various go-to-market strategies. The position requires travel and a strong aptitude for account management, technical sales, and working across diverse enterprise sales environments. The KAM reports directly to the Head of Sales.

Duties and Responsibilities:

• Develop and manage strategic channel partner relationships.
• Drive revenue through new customer acquisition.
• Target large, distributed, and often global end customers.
• Manage accounts through a complex buying process.
• Deliver expert quality sales presentations and end-user demos of Genea access control and visitor management solutions.
• Create strategic account plans outlining goals, strategies, and action steps to ensure alignment between partner objectives and Genea’s organization.
• Conduct regular Quarterly Business Reviews (QBRs) with accounts to discuss progress, outcomes, and adjustments to the account plan.
• Monitor customer satisfaction, gather feedback, and share results to continuously improve the account experience and ensure future success.
• Use data and analytics to inform decision-making and strategy adjustments.
• Utilize and leverage data to construct, forecast, and manage sales activities to meet revenue targets and company goals.
• Manage a travel schedule comprised of weekly/monthly trips, meeting customers, prospects, and technology partners. Expected travel is 40%.
• Work within a team to develop sales proposals, quotations, and pricing strategies to win business.
• Stay current with the latest developments in the marketplace and competitor activities.
• Partner with Marketing to plan and execute in-market customer events.
• Perform other related duties as assigned by management.

Qualifications:

• 5-7 years of sales experience with a B2B SaaS company managing Key Accounts in Physical Security or related product types, in a channel environment.
• Must reside in the US within the specified territory.
• A Bachelor’s Degree with a concentration in Business, Communications, or a related focus area is preferred.
• Proven track record in technical sales and key account management.
• Demonstrated ability to consistently generate revenue and exceed sales goals by managing processes for identifying, qualifying, and closing new business.
• Experience utilizing complex sales techniques within the enterprise sales process.
• Proven track record of revenue growth in a technology-centric organization.
• Experience with CRM tools (Salesforce).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
• Aptitude for presentation writing and delivery.
• Ability to travel as needed within the region (25-30% travel).