Key Account Manager

About Affirm: Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app, leading onboarding, relationship management, and performance optimization to help our partners succeed.

Position Overview

Affirm is building the next generation of honest, transparent financial products—and partnering with leading merchants globally to drive responsible growth. In this role, you’ll have meaningful ownership, high visibility, and the opportunity to shape how Affirm scales internationally through our most strategic relationships in Canada. We are looking for a highly strategic, hands-on Key Account Manager to own and grow a portfolio of our largest Canadian merchants. This role sits at the center of commercial strategy and execution—shaping multi-year joint roadmaps, influencing senior stakeholders, and orchestrating cross-functional teams to deliver on key success metrics and goals. You’ll operate as the quarterback for your accounts: setting the strategy, driving rigorous account planning, and ensuring day-to-day execution lands on time and against KPI targets.

Key Responsibilities

• Relationship Leadership: Own and lead Affirm’s largest Canadian partner relationships, driving growth and long-term strategy across multiple business units.
• Strategic Visioning: Define and drive the strategic vision for each relationship—aligning joint priorities to Affirm’s broader goals and influencing senior stakeholders on both sides.
• Growth Roadmaps: Develop sophisticated account plans; build and execute multi-year growth roadmaps spanning product integrations, co-marketing initiatives, and go-to-market expansions.
• Commercial Negotiations: Lead complex commercial negotiations, including contracts, pricing, renewal strategy, and expansion opportunities.
• Performance Analytics: Analyze partner performance and recommend data-driven programs to increase adoption, improve performance, and expand into new use cases.
• Cross-Functional Orchestration: Orchestrate cross-functional execution across Product, Technical, Credit, Analytics, Marketing, Risk, and other internal stakeholders to deliver partner initiatives and business results.
• Customer Health Management: Manage ongoing customer health to ensure strong satisfaction, long-term retention, and consistent business outcomes.

Required Skills & Qualifications

• 7+ years of B2B client-facing experience, preferably within a tech or fintech environment.
• Excellent customer relationship management skills with a proven ability to lead and grow complex, strategic partnerships at the executive level.
• Experience driving and managing cross-functional, multi-stakeholder initiatives with a high attention to detail.
• Strong written and verbal communication (e.g., proposals, memos, e-mails, presenting); concise, structured, and credible with the ability to influence senior stakeholders and executive audiences.
• Excellent analytical abilities, including the ability to suss out key data points and trends, and report out to internal and external stakeholders.
• Proven experience structuring, negotiating, and closing large-scale commercial contracts.
• Ability to adapt quickly to changing priorities, take initiative, and go beyond defined responsibilities to drive the success of projects and the broader team.
• Knowledge of consumer finance offerings, SaaS solutions, and e-commerce is highly preferred.
• Comfort and technical fluency using Salesforce, AI, and BI tools.

Compensation & Benefits

• On Target Earnings (OTE): CAN $140,000 – $215,000 per year (Base Pay Grade - K, Equity Grade - 5).
• Transparent Structure: A simple and transparent pay structure based on location, experience, and job-related skills.
• Total Compensation Package: Includes highly competitive equity rewards alongside monthly stipends for health, wellness, and tech spending.
• Comprehensive Health Coverage: 100% subsidized medical coverage, dental, and vision for you and your dependents.