Junior AI Support & Training Specialist

About Platinumlist: Platinumlist is a premier, internationally recognized entertainment technology powerhouse, event ticketing pioneer, and GCC marketplace innovator operating on an absolute mission to protect, automate, and elevate how the world discovers and experiences live entertainment across the Middle East. Headquartered in Dubai and dominating the Gulf market since 2009, Platinumlist operates as the absolute largest digital ticketing provider and online event matrix throughout the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, Kuwait, and Lebanon. By replacing archaic legacy box-office ticketing limitations with a high-performance, cloud-native automated booking architecture, Platinumlist securely handles massive concurrent consumer volumes for international music festivals, premier athletic leagues, and world-class exhibitions. Driven by an outcome-oriented corporate philosophy centered around high technical agility, data transparency, and absolute customer delight, the company provides high-agency customer success specialists with an uncompromised remote canvas to leverage state-of-the-art automation systems, manipulate omni-channel messaging structures, and deploy robust campaign support frameworks safely across Egypt and Jordan.

Position Overview

We are seeking a highly motivated, detail-obsessed, and systems-minded Junior AI Support & Training Specialist to join our core centralized Customer Support division in a part-time remote capacity open to qualified engineering and marketing support talent resident within Egypt or Jordan. Operating at the strategic intersection of digital customer communication, automated email systems, and generative campaign training, you will step up to claim true individual operational accountability for executing, tracking, and optimizing our automated mass outreach pipelines. Shifting completely away from passive inbound message logging, basic static note taking, or monotone document filling, you will drive a high-velocity communication engine—partnering face-to-face with localized event coordinators, database administrators, and distributed marketing squads. This position requires an internet-native growth marketer who structures targeted promotional distributions fluidly natively using Email Marketing systems, administers multi-tenant client workflows smoothly natively using Customer Support tracking best practices, and commands Intercom helpdesk systems confidently under strict daily dispatch SLAs.

Key Responsibilities

• AI-Driven Campaign Workflow Support: Supervise and maintain automated, AI-forward communication and marketing workflows, ensuring mass email dispatches and regional SMS broadcast arrays operate with absolute technical integrity cleanly natively utilizing Email Marketing setups.
• Meticulous Message Compliance Auditing: Inspect, test, and approve outgoing digital communication assets, verifying absolute copy accuracy, compliance with local telecommunication guidelines, and delivery success ratios.
• Data-Driven Performance Diagnostics: Monitor and manage real-time funnel reporting, compiling clean performance dashboards and quantitative campaign results matrices to deliver clear visibility into audience conversion indices.
• Bilingual Corporate Copywriting: Draft, edit, and optimize engaging short-form articles, promotional ticket updates, automated transactional response scripts, and public communication announcements in fluent English and Arabic.
• Conversational Intercom Desk Triage: Handle and streamline frontline consumer support inquiries natively leveraging modern Customer Support setups (with a strong preference for candidates managing the Intercom application workspace).
• Cross-Functional Operational Realignment: Collaborate in lockstep with distributed database leads, graphic designers, and central business stakeholders to guarantee absolute consistency across automated brand communications.
• Asynchronous Support Capacity: Execute 6 hours of high-performance daily remote operations independently, maintaining an active readiness to support on-call weekend operational rhythms if required by high-volume ticket sales events.

Required Skills & Qualifications

• Demonstrated professional or academic history running introductory digital marketing execution, automated email list coordination, content translation, conversational helpdesk operations, or customer service consulting.
• Mandatory Technology Platform Exposure: Proven, hands-on familiarity working with or adjacent to modern email marketing software, consumer SMS platforms, cloud distribution engines, or automated workflow builders.
• Expert-tier capability scheduling campaign drops, tracking tracking loops, and pruning broadcast lists natively utilizing Email Marketing configurations.
• Practical operational familiarity organizing ticket tags, resolving consumer inquiries, and managing chat queues natively using Customer Support parameters.
• Mandatory Bilingual Linguistic Sourcing: Exceptional, business-grade written and spoken communication proficiency in both the **English** and **Arabic** languages to independently author customer-facing copy and translate campaign inputs.
• Strong reporting and analytics orientation, demonstrating comfortable familiarity gathering digital marketing metrics and assembling scannable progress dashboards.
• Highly organized personal profile with an absolute drive to manage daily time frames autonomously without letting campaign execution milestones slip.
• Location Context: Position open exclusively to qualified customer support automation professionals based permanently and resident within the borders of **Egypt** or **Jordan** to operate under a part-time remote work-from-home setting.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial customer care history operating explicitly within high-volume consumer tech sectors, digital ticket distribution clearinghouses, SaaS travel aggregators, or fast-paced event marketing agencies.
• Advanced Tooling Asset: Direct, hands-on operational capability navigating an automated Intercom CRM helpdesk dashboard, managing macro scripts, and routing tags.
• Prior structural exposure utilizing generative AI prompt tools or text automation utilities to compress daily drafting loops.
• An outcome-driven personal philosophy rooted in high operational curiosity, a practical obsession with automated tracking systems over slow manual routines, and an intense passion for building communication networks that help thousands discover unforgettable live events.

What We Offer

• Vetted, Market-Leading GCC Part-Time Remuneration Blueprint: A competitive baseline part-time compensation framework calibrated precisely to evaluate your automation authority, communication craftsmanship, and schedule alignment velocity across a stable 6-hour daily layout.
• The exceptional professional canvas to claim absolute execution ownership over the automated communication channels supporting the biggest ticketing marketplace in the GCC region.
• Profound work-from-home remote parameters offering a 100% remote virtual environment across Egypt and Jordan, flexible part-time structuring trust, and zero physical office commuting friction out of any territory.
• Immediate baseline integration into an inclusive, fast-paced corporate family driven entirely by technical innovation, continuous operational learning, and structural room to fast-track your digital marketing masteries.