Job Scheduler/Coordinator

The business supports more than 2,000 locations across a wide range of industries, including aged care, schools, major retailers, high-rise residential buildings, and government infrastructure. Its services cover fire safety, fire alarm and detection, security/CCTV, and communications.

Key Responsibilities

• Job Scheduling & Coordination (Primary Focus)
• Book and schedule jobs for the field team within Uptick
• Allocate jobs to staff based on skill set, experience level and location, ensuring the right technician is matched to the right job
• Estimate realistic job durations based on the scope of work, to build an efficient and achievable daily/weekly schedule
• Reschedule and rearrange jobs as priorities shift, technicians become unavailable, or urgent work comes
• Keep technicians' schedules organised and up to date, minimising gaps and unnecessary travel between jobs where possible
• Liaise with technicians and customers to confirm appointment times and any changes

General Support

• Maintain accurate job and scheduling records within Uptick
• Communicate proactively with the management team on scheduling conflicts, capacity issues or at-risk jobs
• Take on other administrative and operational support tasks as directed by management

Requirements

Required Skills & Experience

• Either: hands-on fire services/fire protection industry experience, giving a genuine understanding of job scope, durations and the skills required for different job types; OR proven job scheduling/dispatch experience in a trades or field-service environment (non-negotiable)
• Strong organisational skills and the ability to manage a busy, changing schedule across multiple technicians and jobs at once (non-negotiable)
• Strong communication skills when liaising with technicians, customers, and management regarding appointments and schedule changes
• Experience using job management, scheduling, CRM, or field-service software; ability to quickly learn new systems such as Uptick
• Strong attention to detail in maintaining accurate job, scheduling, and customer records
• Ability to identify scheduling conflicts, capacity issues, and at-risk jobs and proactively communicate these to management
• Excellent multitasking, time-management, and problem-solving skills in a fast-paced operational environment
• Experience providing administrative and operational support to management and field teams
• Professional and confident communication style with a strong customer-service focus