Italian Customer Support Representative - Remote/On-site

Are you passionate about the Italian language and helping others? We are hiring for the role of Italian Customer Support Representative in Greece, either remotely or on-site. This opportunity allows you to join a dynamic team with flexible working hours and the chance to grow within a company dedicated to delivering top-tier customer service.

Responsibilities

• Manage incoming chat, mail, or phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build relations of trust through open and interactive communication.
• Provide accurate, valid, and complete information using the methods/tools.
• Keep records of customer interaction, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

The Role

This role is ideal for someone who thrives in a fast-paced environment and enjoys making a meaningful impact through exceptional customer service.

Requirements

• Fluency in Italian (C1 - C2)
• Very good command of English (B2 – C1)
• Good proficiency with MS Office skills.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Ability to multi-task, prioritize, and manage time effectively.