IT Support Specialist

About the Role: Arize AI is the leading AI & Agent Engineering observability and evaluation platform. We are seeking a proactive IT Support Specialist to be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows.

What You'll Do

• Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage user accounts and access provisioning across Google Workspaces, Office 365, Zoom, Atlassian, and GitHub.
• Administer device security and compliance policies through Kandji MDM and Bitdefender.
• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives and automate manual tasks.

What You Bring

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
• Hands-on experience with Google Workspaces admin, Office 365, Zoom, Atlassian, and GitHub.
• Experience with MDM solutions (like Kandji) and endpoint protection tools (like Bitdefender).
• Familiarity with compliance frameworks (SOC 2, ISO 27001, PCI DSS) and identity and access management principles.
• Self-starter comfortable working independently in a remote environment.

Benefits

• Estimated annual salary of $90,000 to $125,000, plus a competitive equity package.
• Comprehensive benefits including medical, dental, vision, and a 401(k) plan.
• Unlimited paid time off, generous parental leave, and wellness support.
• WFH monthly stipend or the option to work from offices in NYC or the SF Bay Area.