IT Support Specialist

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust.

Webflow is looking for an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You’ll be the first line of support for employees, resolving tickets through our help desk using state-of-the-art, AI-powered support tooling, while also owning the technology that makes our office run and our biggest moments land. You’ll partner closely with our Workplace Experience team for on-site builds or modifications. This is a role for someone who’s energized by variety and has a desire to help create valuable experiences for Webflow employees.

About the role:

• Location: Buenos Aires, Argentina (Hybrid 1–3 days per week in office)
• Full-time
• Permanent, full-time employee (this is not a contractor position)

As an IT Support Specialist, you’ll:

• Resolve employee tickets through our help desk, leveraging AI-powered support tooling to triage, troubleshoot, and close issues efficiently
• Make our AI-powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base
• Own audio-visual setup at the office
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed
• Provide local support for our Argentina-based workforce
• Maintain hardware and software inventory, where necessary
• Escalate complex issues to the right internal teams and follow through to resolution

About you:

Requirements:

• 2–4 years of hands-on experience with help desk ticketing systems
• Skilled in using AI-powered tools to work efficiently such as MM&MM
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events
• Comfortable troubleshooting macOS environments
• Proficient in new hire onboarding, including account setup, hardware provisioning, and day-one enablement
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20 lbs
• Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

You’ll thrive as an IT Support Specialist if you:

• Bring genuine warmth to every interaction with a desire to help
• Communicate clearly and patiently with employees
• Enjoy variety and can shift gears between tickets, AV, and hands-on office work without missing a beat
• Are flexible, knowing that some weeks look like steady ticket work and others mean adjusting your schedule around an event
• Take pride in the small details that make an office feel like it just works
• Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact

Our Core Behaviors:

• Build lasting customer trust. We build trust by taking action that puts customer trust first.
• Win together. We play to win, and we win as one team. Success at Webflow isn’t a solo act.
• Reinvent ourselves. We don’t just improve what exists, we imagine what’s possible.
• Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.

Benefits

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
• Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
• Wellness for the whole you. Access to mental health resources, therapy, and coaching.
• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.