IT Support Specialist

The Role

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

Key Responsibilities:

• 1. Internal Team Technical Support
• Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
• Troubleshoot and resolve routine issues independently & escalate complex issues where needed
• Maintain a running internal knowledge base of common issues and fixes
• 2. Device Lifecycle & New-Hire Onboarding
• Order and track company devices and maintain an inventory log
• Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
• Install and administer remote monitoring/support software on all company devices.
• 3. Provisioning & Deprovisioning
• Provision new employees according to their specific role
• Fully and promptly deprovision departing employees’ accounts, licenses, and device access
• 4. Software & License Cost Optimization
• Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
• Recommend consolidations and cost savings
• 5. Technical Project & Admin Support
• Assist the technology team with system upgrades, rollouts, and projects as needed
• Maintain technology documentation and internal support resources
• Research and suggest solutions for organizational technology needs