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IT Support Specialist

United StatesUnited States
Full-time
$50,000 - $60,000 annually
Entry-Level

Job Description

Key Skills Required

Master these to land this role

Device Lifecycle ManagementProvisioningTechnical Project ManagementIT SupportDeprovisioningSoftware Cost Optimization

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The Role

SMB Team is seeking an IT Support Specialist to bring internal technology support, device lifecycle management, and provisioning/deprovisioning in house while adding light technical project and cost-optimization capacity to the team.

Key Responsibilities:

    • 1. Internal Team Technical Support
      • Serve as the first point of contact for all employee technology tickets (hardware, software, account access, etc…)
      • Troubleshoot and resolve routine issues independently & escalate complex issues where needed
      • Maintain a running internal knowledge base of common issues and fixes
      • 2. Device Lifecycle & New-Hire Onboarding
        • Order and track company devices and maintain an inventory log
        • Coordinate new-hire hardware delivery and run day-one onboarding sessions for software installation and access
        • Install and administer remote monitoring/support software on all company devices.
      • 3. Provisioning & Deprovisioning
        • Provision new employees according to their specific role
        • Fully and promptly deprovision departing employees’ accounts, licenses, and device access
      • 4. Software & License Cost Optimization
        • Maintain audit cadence for license usage across the tech stack to flag unused seats, duplicate tools, or over provisioned licenses
        • Recommend consolidations and cost savings
      • 5. Technical Project & Admin Support
        • Assist the technology team with system upgrades, rollouts, and projects as needed
        • Maintain technology documentation and internal support resources
        • Research and suggest solutions for organizational technology needs

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