IT Support Engineer (MSP)
Job Description
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We are seeking a detail-oriented IT Support Engineer to independently manage and resolve tickets within a fast-paced Managed Service Provider (MSP) environment. This is a full-time role requiring strong hands-on experience across Microsoft 365/Azure administration, endpoint security, networking, and backup/DR systems. The ideal candidate is a self-sufficient problem solver who can triage, diagnose, and resolve issues with minimal escalation while maintaining clear, professional communication.
Key Responsibilities:
- Work the Syncro ticket queue - triage, diagnose, and resolve tickets independently
- Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and CIPP multi-tenant management
- Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender
- Support email security through Avanan/Harmony, transitioning to Kaseya Inky
- Maintain backup and disaster recovery systems using Datto BCDR, Datto Endpoint Backup, and DropSuite
- Support networking infrastructure across Cisco Meraki, Unifi, Aruba, and CheckPoint
- Monitor network health and performance using Auvik
- Maintain accurate documentation in Hudu
- Support security awareness training initiatives through Usecure (SAT, dark web monitoring, phishing simulations)
- Manage software licensing via Pax8
Required Qualifications:
- Prior MSP experience (non-negotiable) - in-house IT experience alone will not be considered
- Strong, hands-on Microsoft 365 and Azure/Entra administration experience
- RMM/PSA experience, such as Syncro, ConnectWise, Autotask, or similar
- EDR/MDR endpoint security experience
- Networking competency with Meraki, Unifi, or similar platforms
- Proven ability to own and manage a ticket queue independently without constant escalation
- Clear written and spoken English, with availability during US Central business hours
Preferred Qualifications:
- Direct experience with Syncro
- Experience with Datto BCDR
- Direct experience with Huntress or SentinelOne
- Microsoft certifications (MS-900, AZ-900, MD-102, SC-900)
Tools & Technology:
- Syncro
- Microsoft 365 and Azure/Entra (Conditional Access, Intune, MFA, SSO, CIPP)
- SentinelOne, Huntress, Windows Defender
- Avanan/Harmony, Kaseya Inky
- Datto BCDR, Datto Endpoint Backup, DropSuite
- Cisco Meraki, Unifi, Aruba, CheckPoint
- Auvik
- Hudu
- Usecure
- Pax8
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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Hirehangar
View Company ProfileHirehangar is a cutting-edge technology firm specializing in innovative hiring solutions. With a strong focus on streamlining the recruitment process, the company aims to revolutionize the way businesses find and acquire top talent. By leveraging advanced algorithms, artificial intelligence, and data analytics, Hirehangar's platform provides a seamless experience for both employers and job seekers. The company's mission is to bridge the gap between skilled professionals and forward-thinking organizations, fostering a culture of collaboration and growth. With its commitment to excellence and customer satisfaction, Hirehangar is poised to become a leading player in the recruitment industry.
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