IT Support Engineer / IT Support Technician (Remote, Part-Time)

Alongside

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Alongside is an innovative, enterprise-grade digital mental health and student wellness platform engineered to operate as the definitive, school-integrated support infrastructure layer for modern K-12 education systems. Operating as a mission-critical clinical-intelligence engine, the platform eliminates the severe operational friction of traditional, overburdened school counseling systems—which frequently suffer from extreme student-to-counselor ratios, delayed crisis intervention, and fragmented mental health tracking—by seamlessly deploying an advanced, AI-driven tiers of care support assistant. Moving far beyond traditional, legacy clinic models or unmonitored wellness widgets, Alongside empowers public school districts, charter networks, and educational institutions to dynamically synchronize their tier-1 mental health interventions, real-time student sentiment telemetry, and immediate counselor escalations with elite, scalable, and audit-ready precision. Under the hood, their sophisticated proprietary validation infrastructure—built in deep collaboration with adolescent clinical psychologists, bolstered by strict COPPA and FERPA privacy compliance protocols, and persistent safety-keyword monitors—natively manages high-concurrency student interactions, automated self-regulation exercises, and urgent risk reporting. What sets Alongside apart is its uncompromising dedication to safe, frictionless student orchestration; by bridging the gap between performance-intensive, high-stakes clinical safety frameworks and accessible, highly engaging gamified chat interfaces, the platform enables modern educational organizations to radically accelerate their care-delivery velocity, eliminate systemic counseling bottlenecks, and build an unassailable foundation for continuous student well-being and academic thriving in the modern, technology-transformed landscape.