IT Operations Specialist (Game Development)

Responsibilities

Vendor onboarding

– Take in requests from producers and delivery teams; clarify team composition, locations, start dates and each project’s specific security requirements;

– Create corporate email and workspace accounts, issue initial credentials, and handle reactivations and account closures;

– Set up private project communication channels, add members, and grant access to project management systems, whiteboards, design tools and version control;

– Choose and deploy the right workplace model for each case: a hosted remote workstation, or endpoint agents (EDR + MDM) on the contributor’s own machine where a remote workstation is unavailable or impractical;

– Keep the status of every contributor current — NDA, mandatory training, security awareness, workstation access, installed software — and keep producers informed proactively, before they have to ask.

Workstations & endpoint support

– Prepare, configure and hand over remote workstations and corporate laptops: OS installation, disk encryption, antivirus/EDR, remote management agent, access provisioning;

– Install and maintain production software on artists’ and engineers’ machines — DCC tools, texturing and sculpting packages, game engines — and resolve licensing issues;

– Troubleshoot workplace incidents: performance, application crashes, connectivity, permissions, peripheral setup;

– Set up specialized hardware, including console dev kits under NDA, and verify connectivity for distributed offices and studios;

– Prepare devices for reassignment: secure wipe, reimaging, handover to the next user.

Access, security & compliance

– Revoke access at offboarding — one person at a time or in batches of up to 15, without missing anything;

– Run regular audits of active users and assigned licenses: who still has access, and whether they should;

– Escalate non-standard cases to the security team (contributors in restricted regions, refusals to install agents on personal hardware, interim setups while hardware is in transit) and drive them to a resolution rather than leaving them open;

– Keep process documentation, onboarding and offboarding checklists and access matrices up to date.

Licenses & hardware as assets

– Purchase, renew and reallocate software licenses in pools of 20 seats or more; make sure we are not paying for seats nobody uses;

– Maintain hardware records: what has been issued, to whom, where it is now and what has already come back;

– Arrange international shipping of workstations and laptops — carrier selection and cost comparison, paperwork, tracking, handling damage in transit, and initiating contract addenda for equipment handover.

Requirements

Must have:

– 2+ years in IT support, system administration or IT operations — ideally within a distributed international team;

– Confident hands-on administration of Windows workstations and laptops (macOS a plus): disk encryption, permissions, updates, diagnostics;

– Hands-on experience with antivirus/EDR and remote endpoint management systems — for example ESET, Action1, JumpCloud;

– Google Workspace administration: creating and disabling accounts, groups, permissions, delegation, core security settings;

– Access management across Slack, Jira, Confluence, Miro and Figma — including full, auditable revocation;

– Experience with remote workstation access technologies: Parsec, RDP, VDI, AnyDesk or equivalents;

– Working knowledge of version control for content pipelines — SVN or Perforce: creating users, revoking access, basic operations;

– Software license management: tracking, renewals, seat reallocation, cost control;

– Professional written English (B2+). A significant part of the job is correspondence with contributors worldwide, with internal producers and with client-side teams. You need to be able to explain to a non-technical artist why a security agent has to be installed on their machine — and get their buy-in;

– Jira as your primary working environment: living in tickets, keeping statuses current, updating threads without being reminded.

Nice to have:

– Experience in game development, an outsourcing studio, VFX or animation — and an understanding of how art and engineering pipelines actually work;

– Experience working under major-publisher security requirements: NDAs, isolated or hardened workplaces, access audits, handling development hardware under NDA;

– Familiarity with production DCC software (Maya, Blender, ZBrush, Substance, Photoshop and similar) — at least at the level of installation, licensing and common issues;

– International hardware logistics: carriers, customs, insurance, equipment handover paperwork;

– Automation skills — PowerShell, Python or Bash scripting, Jira Automation.

Benefits

Why Join Us?

We offer:

• Strong and enthusiastic team – you will have the opportunity for knowledge sharing, learning, and professional self-development
• Interesting and challenging tasks – solve diverse and challenging issues, communicate with people within the company as well as with our partners;
• Convenient working conditions – remote work, the opportunity to build your own working day with flexible working hours
• A chance to work in a highly professional and dynamic team working with a wide range of International Game Production projects, attractive remuneration package, and opportunities to develop professionally.