Implementations Manager

About the Role: ECFX is at the forefront of transforming the legal industry through technology by automating the processing of Electronic Court Filing notices. We are looking for an Implementations Manager to drive the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination.

What You'll Do

• Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets.
• Serve as the primary client point of contact, providing status updates and translating workflows into structured implementation plans.
• Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements.
• Plan and deliver client onboarding and training to drive adoption and self-sufficiency.
• Drive continuous improvement by identifying process gaps and standardizing best practices.

What You Bring

• Bachelor's degree in Business, Information Technology, or a related field.
• 5+ years of project management experience, ideally delivering SaaS implementations (legal tech is a plus).
• Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders.
• Highly organized, detail-oriented, and comfortable operating in fast-paced environments.
• Bonus: Experience with Jira, Smartsheet, Confluence, Hubspot, and familiarity with document management systems (DMS).

Benefits

• 100% Remote flexibility accommodating every US time zone, including Hawaii.
• Comprehensive insurance options covering health, dental, vision, and life.
• Discretionary Time Off (DTO) policy for a healthy work-life balance.
• Opportunity to participate in the company stock option and 401K plan.