Implementation Director at Clarium

The healthcare industry overspends on its supply chain by over $25 billion each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.

Founded in 2020, Clarium has raised $43 million in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.

In This Role You Will

• Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation

• Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk

• Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams

• Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management

• Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision

• Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products

• Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer

What You'll Bring

• 4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments

• Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity

• Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate

• A track record of building structure where none existed — implementation plans, risk frameworks, status reporting — with the ability to build aspects of Clarium's playbook and make them repeatable